Lodging Properties
This hotel offers guests a full list of amenities and services beyond the guest room accommodations.
what is a full-service hotel
The most popular rating system
What is a star rating
This part of the hotel allows guests to interact directly with staff members.
What is the Front of the House
This is the highest-ranking member.
Who is the General Manager
This property offers over 50,000 square feet of function space, exhibit halls, ballrooms, and meeting rooms.
What is a convection hotel
This union uses a five-star rating system to rate hotels.
What is the Hotel stars union
This part of the hotel is an area that supports the success of the FOH.
what is the Back of the House
This person reports directly to the General Manager
Who is the Assistant General Manager
This is a third-party business entity that operates the hotel in exchange for a management fee
What is a Management Company
This association provides a rating service hotel, restaurants and campgrounds using a scale of diamonds.
What is the American Automobile Association (AAA)
What is the Food and Beverage Division
These people are the managers of each individual department.
Who are the department heads?
These are people who have financial obligation for the property
Who are owners
This hotel offers a 5-star experience.
What is a Luxury Hotel
This division is responsible for recruiting, hiring, training, developing, and disciplining employees.
What is the Human resources division.
This departments head title is Chief Engineer/ Director of Engineering
What is the Maintenance department head title
This system's services are shared between individuals, usually facilitated by an online platform.
What is a sharing economy
This is reviews written by guests
What is user-generated content (UGC)
This property offers recreation amenities, such as a water park or golf course.
What is a Recreation
This person works on site when the GM is not present.
Who is the PM GM