Overview
What is a task called that you are assigned to but are not the claim owner or COL owner on the claim?
Performer Tasks
What does the red triangle signify on the Inventory page?
Risk Profile of Excess Exposure
What claims fall into the Investigation Lifecycle?
Claims that liability has not been established for an insured
What is the 1 task that displays on the calendar for every Injury claim specialist
Calendar task
What is the purpose of the Claim 360?
to provide users a holistic view of their pending priority work by claim
Where can you find in-page contextual help on the Overview screen?
Bell Icon
How is the Inventory first prioritized?
By Risk Profile, Excess Exposure, Aggravated Liability, no extraordinary risk
What claims fall into the Evaluation phase?
Open/reopened claims that have an Open/reopened injury COL and data on the IED screen but no offer has been made
New Mail Task
What is a task category that does not display on the calendar?
Where can you find the date recorded for a claim?
In the claim widget
How often does the team overview page automatically refresh?
One time per day between 4-5am CST
What is the last reviewed date in CHIP?
The date the CO, COL owner or ACH with an open assignment last accessed the claim 360 in CHIP
What claims are included in the Negotiaiton Phase?
Open/Reopened claims with all of the open causes of loss do not have an offer documented on the IED
How can you access the claim 360 from the calendar?
by clicking on a highlighted entry on the calendar and in the pop-up window- click on the claim number
Where can you see the policy information on a claim in CHIP?
Policy Widget
What performer task field allows you to access the claim in ECS
Task category
Claims with no last reviewed date
What are claims that have been re-opened or claims where the Claim Owner or COL Owner have not accessed the Claim 360
What claims fall into the Other phase?
Open/Reopened claims that do not fall into one of the other lifecycle phases
ECS Org Entity
What is where you can go to set your OOO time in ECS to display on your CHIP Calendar
How can you access a claim in ECS from the Claim 360?
Claim number, task category, Request Review, Appointment
What are the CHIP Task Categories that can be expanded?
New Mail & Clam Activity
What tasks are displayed on the Inventory Page?
All tasks that are expired or due today and associated to the claim specialist role
Where in CHIP can you see if a recorded statement has been completed?
COL Investigation Lifecycle
How far back in the past can you see your calendar tasks?
2 years from current date
Where does the claim 360 pull litigation information from?
Litigation Details