ChartFinder
What should the agent field be set to
All
Do you process your records in house or use a
What is a third party copy service (HIH)
When an agents name is listed in the agent field please refer to....
What is ..
Outreach : SPI Intake
I'm calling on a
A recorded line
Minimum chart count for CRS
(non-HEDIS and RADV)
15
What status's do we work
What is ...
Unscheduled
Past Due
Scheduled
Re Schedule
Do we send the provider package?
NO
When you call a number and it is disconnected
What is , NPI Basic Research Process
What do you say when calling on behalf of UHC for 4 outreaches
United Health Care
What does CRS stand for?
Chart retrieval specialist
How many charts are we not allowed to work on an outreach?
300+
A 2-5 digit number for Ciox ROI Sites
What is a Site ID
During pre call if the retrieval method is set to Digital Direct refer to
What is Outreach: Do Not Touch List
Im sorry we do not verify members over the phone....What do we ask next?
What is .....
Verify Provider
Ask for Website
is there someone else who can assist?
If a site has a combination of paper and E-Charts and request an onsite what is the retrieval option
What is Print to scan
We use what tab to update Outreaches to HIH/ROI
Update tab
The third party vendor/copy service is not listed
What is ...HIH Other
When two providers are listed and one is no longer present refer to
What is Outreach: Reassign
What do we create at the end of each call
What is a sense of urgency
What button do you push when stuck in the CRS Tech scheduler?
Back button
What two places can you identify the status of the to go charts?
What is ...
Members tab
Chart Status
The retrieval method for ROI is
Blank
When the office states they have already sent in the request , please refer to ....
What is .. Outreach: Provider Submission Research
Can you send (x) charts in per week until the request is complete?... is an example of...
Incremental Chart Plan
Name all four colors in the tech scheduler and their purpose
What is...
red- cant be populated
green- open for scheduling
blue- ORG matches existing appointment
purple- if populated, creates double-booking