Epic
Why do we ask patients for their 4 identifiers when they are new?
What is not to create duplicate charts in the System
What does a patient need to have on their medicaid card in order to be seen at Jefferson?
What is a Jefferson office or provider
What does LB mean?
what is pounds
What do you ask a patient prior to placing them on hold?
What is their permission
Yo, Adrian
What is Rocky
What is our EMR system?
What is EPIC
You must do this prior to scheduling a patient (every time)?
What is re- verifiy their insurance in checklist
What does b.i.d mean
What is Twice a day
You should do this before trying to help a patient
What is LISTEN?
“I’m the king of the world!”
What is Titanic
What does this red stop symbol mean in Epic
It means a hard stop and you cannot get out of chart
What does an HMO patient require to see a specialist?
What is a referral
What does p.r.n. mean
what is As needed?
You should always do this in order to avoid a misunderstanding
What is recap what you heard the patient say?
“To infinity and beyond!"
What is Toy Story
When family member of patient calls to ask for patients appointment information, should we give and why?
What is no unless there is a medical communication form stating that we are able to release that information to them
Is Medicare always Primary?
No, it will be secondary in certain case, GHP or W/C
What is US ?
What is Ultra Sound
You should never do this if a patient is yelling at you?
what is never take it personal
“Every time a bell rings, an angel gets his wings.”
What is Its a wonderful Life
What does a decision tree do when scheduling?
what is helps you schedule appropriately with the correct provider
What must you get from Patient if they have a contact payor insurance company?
What is the 1-800 number on their card?
What does Rx stand for?
What is Prescription
When a patient is experiencing a lot of difficulties when contacting Jefferson what should you do when you receive that call.
what is apologize blameless and acknowledge the patient's emotions and let them know you will help them
Show me the Money or You complete me
what is Jerry Maguire