NEW EE BROADBAND
Name the 3 types of plans we do
Essential
All rounder
Full works
Can a customer swap their TV package each month like they can with an inclusive extra?
Yes
What do you need to select in lightico if selling insurance on an iphone?
Apple care services
NPS
What professional team did Gareth used to play for?
Cardiff City
What does a customer get on flex pay if they also have New EE broadband?
Unlimited data
£20 off airtime
Name all 5 EE TV packages we have
Entertainment
Big Entertainment
Sport
Big Sport
Full works
What do you need to update on every handset sale?
Marketing preferences
Like NPS, are there customer comments on sentiment?
Yes
How tall is Gareth?
6'4
Name two reasons why a customer would not be able to get New EE broadband.
They have any vulnerabilities
They only have Copper/ADSL available
They want bills in a large font
Name two of the three TV boxes
TV Box Pro
TV Box Mini
Apple TV
What is the percentage increase of CPI this year?
7.9%
True or false? - Outbound calls that don't connect recieve incredibly low sentiment scores.
True
How long have Gareth worked here?
23 years
What are the different 'modes' we have introduced?
Work mode
Game mode
How much storage does the New EE TV box have?
1TB
Name 3 things we have to verbalise to the customer during a flex pay sale.
Offer an up front payment
Affordability assessment
Length of contract/commitment
Airtime data allowance
Recurring discounts come off airtime only
Duration of discounts
Cash price of the device
APR 0%
The total amount repayable
What is used to monitor compliance statements on sentiment?
Artificial intelligence
Where did Gareth delivery his daughter?
Living room floor
What does the Smart Hub Plus support that the standard Smart Hub does not?
WiFi 6
How many channels can a customer record at the same time if NOT using replay
If a customer upgrades, what date are they not impacted by CPI?
1st March
Whats the sentiment target for this month?
1.48
What was Gareths first car?
Ford fiesta