Overview of Security
Why is Security critical for all hospitality businesses?
To protect the safety of people and property and to prevent crime
What is structural security?
security features that are built into a building
Security policies are
rules that employees must follow to ensure security
What is surveillance
closely observing what is going on in an area
What are the responsibilities of the security department and the front desk
To work together to maintain guest security
What is a security officer?
one that carries out the actions to prevent crime and protect the safety of people and property.
What is the need for a security system?
It is a burglar detection and alarm system.
Key Control
where all hotel keys are located at all times and knowing who has each key
What is patrol
act of walking or riding around in an area for the purpose on maintaining security
how do 2-way radio help
they provide faster communication between the front desk and security
3 Threats to Security
People
Hazards
Natural Disasters
the key can quickly and be changed
What is RFID
Radio-Frequency Identification- which allows guests to walk up to their room and unlock the door by waving a key card or a bracelet.
Security log
a book in which a security incidents are recorded
What are three things all employees need to monitor about peopler
Person:
looking into window and doors
Trying the same key card in several doors
Trying to get into room without a key
Changing direction whenever another person approaches
Sitting in a car for a long time or driving a car around
What is Liability?
responsibility to pay for damage or loss
What is a CCTV?
it is a Close-Circuit Television which is used to monitor the hotel on a 24-hour basis
2 Types of room keys
Hard key
Electronic Key
True or False: it is the responsibility of the all employees to keep guests safe
true
The responsibility of a director of security
maintaining the safety and security of the entire lodging property
What is the difference between the property insurance and liability insurance?
Property pays for property damage or loss of property
During a fire, guests will leave the building by
the stairs and exit through the fire doors
What can a guest's luggage be seized?
When guests refuse to pay a bill
What is an accident report
detailed information on an accident
4 security-specific tasks that the director of security must carry out
develop and implement security policies
train employees
prepare staff schedules
Maintain equipment