Productivity Plus
The person(s) that are able to discuss Productivity Plus accounts.
Who is the Accountholder and Authorized Party?
These are not authorized payment locations.
What is a CNH Dealership?
Agents can release all account information to this type of dealer (except on a consumer loan).
Who is the selling dealer?
For third party authorization, this information must be obtained.
What is the authorized party name, account number(s), duration of authorization, type of account information that is authorized?
This should be disclosed on an outbound phone call.
What is the recorded call script?
A request to add an authorized user must be made by.
Who is the Accountholder?
Payment by phone transactions can be future dated by this many days.
What is 45 days?
Time frame to MMA an account due to principal paydown requests.
What is maturity date of the loan/lease?
In DM, agents should document third party authorization here.
Where is customer centric?
The law that protects customers during military service.
What is Servicemembers Civil Relief Act (SCRA)?
Only two places that require a physical credit card.
Where is California and Quebec?
When taking a payment by phone and the name on the bank account does not match the caller’s name, you should ask this:
What is are you an authorized signer?
Process to change all payments on an account within 29 days of the original payment date.
What is a Due Date Change (DDC)?
A task is opened for this type of address change.
What is mailing (billing) address?
The document that is used to determine agent authority level, such as amount of late fees that can be waived.
What is the Delegation of Authority (DOA)?
Process that can be done once per year.
What is a Cycle Date Change or Cycle/Due Date Change?
APP is suspended upon this many consecutive NSF payments.
What is 2?
Term describing another party in possession of financed equiment.
What is a straw purchase?
For a TOC due to retirement from a business, who is able to assume the loan?
Who is a family member?
For ID theft claims, provide the 5 items of information to gather.
What is (1) caller contact information, (2) why/when id theft occurred, (3) know/suspect who did it, (4) reported to police yet, (5) placed a fraud alert on credit bureau yet?
Provide the three reasons to request a new account number.
What is lost, stolen or compromised card/account information?
The payment option where CNH is authorized to pull payments that may be a different amount or frequency than the contract.
What is a recurring online payment (also acceptable: recurring payment rule)?
The department that approves/denies the release of a co-buyer or guarantor from a loan or lease.
Who is Underwriting?
Information that cannot be included in DM notes.
What is non-public information (NPI)?
The department that handles a customer claim of discrimination.
Who is the Compliance Department?