Soft Skills
This soft skill is being on time.
Punctual
You woke up late and realize you will not make it to work on time. You decide your coworkers are grown enough to manage without you until you eventually arrive, so you don't bother to let them or your supervisor know.
Did not tell supervisor and pushed your responsibilities onto your coworkers.
This strategy is the most ideal strategy for resolving conflicts.
Compromise
This is a document that lists all your experiences and trainings.
Resume
The ability to comprehend.
Understanding
This soft skill is when someone has the ability to handle any scenario by thinking on their feet.
Adaptability
You have repeatedly told your supervisor about a coworker who is making sexual comments towards you, but your supervisor hasn't addressed the coworker.
Coworker is sexually harassing you and your supervisor is failing in their role to maintain a safe work environment.
This strategy is when someone pretends the conflict doesn't exist at all.
(Hint: Passive and Uncooperative)
Avoid
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Application
This word is used to describe someone who can wait until the time is right to act on something.
Patience
This soft skill is when someone approaches every situation with positive energy.
Enthusiasm
You work at an after school program where there's a child who is always sad and hungry when she arrives. You try to talk to her and ask if everything is ok, but she always gets nervous and insists you don't tell her mom what she tells you.
The girl is always sad and hungry, and scared for her mom to find out. RED FLAG!
This strategy is when someone demands the conflict is resolved how they want it to be.
(Hint: Assertive and Uncooperative)
Compete (Close-Minded)
This is a meeting between a potential employee and the supervisor to determine if this is the right fit.
Interview
This word or phrase is used to describe the ability to produce or develop original work, concepts or strategies.
Creativity
This soft skill is when someone has the ability to work well with others.
Teamwork/Collaboration
Your teammate on a project is always late and falling behind on work. You have seen him sneaking out early on a few occasions and he asks you to keep it on the low. Your supervisor is starting to ask you for updates on the project, and it's putting you in a tough spot.
Teammate is jeopardizing your job due to him always leaving.
This strategy is when those involved both have ideas that they try to combine to address the conflict.
(Hint: Assertive and Cooperative)
Collaborate
This is what you receive as proof you are competent in a particular skill, or that you have completed a training. These are used in the hiring process by employers.
Certificates
This word or phrase describes someone who arrives at work with a smile and good outlook on the day.
Positive
This soft skill is when someone can own up to mistakes and take ownership of the outcome (and learn from it).
Accountability
You arrive to work at the local youth center and notice a group of kids, who are in the program, by themselves in a classroom. Just when you go to check on them, your coworker runs back and explains he just had to use the restroom.
The kids were left unsupervised!! BIG NO-NO
This strategy is when one person submits to the other person's requests and puts their own ideas aside.
(Hint: Passive and Cooperative)
Accommodate
This is a person who may be contacted regarding your pending job acceptance to speak about their experiences with you.
Reference
This term is used to describe someone with a good ability to identify and regulate how they or others feel.
High Emotional Intelligence