Cargo Tools
This website contains cargo resources such as training materials, regulatory materials, manuals, and more!
What is the intranet?
What are the three levels of service offered by American Airlines?
What are Priority Parcel, ExpiditeFS, and Confirmed?
On average, a customer tells this many people about their bad experiences.
What is 24 people?
In 1926, the first flight of American Airlines carried this.
What is US Mail?
This document is where anybody in the operation or cargo team goes to find the policies and procedures for the transportation of cargo.
What is the Cargo Procedures Manual?
Which level of service is used for animals with a total weight of over 100lbs?
ExpediteFS
Actively listen, check for understanding, and focusing on the customer are characteristics of which customer service behavior?
What is Be Present?
Our airline provides this many pounds of cargo weekly to cities all around the world.
What is 100 million pounds
This site is to be used as an online search engine such as Google but only holds information pertaining to cargo.
What is the Cargo Knowledge Repository?
What level of service is based on the actual weight of the shipment and not the volume weight?
What is PPS?
Provide relevant and real-time information and tell the customer what you are doing are characteristics of which Customer Service Behavior?
What is Proactively Communicate?
The three goals of American Airlines
Make culture a competitive advantage, build American Airlines to thrive forever, and create a world-class customer experience
This customer-facing website is where you can find information about the products we offer.
What is aacargo.com?
What are the maximum linear dimensions for a PPS shipment per piece?
What is 90”?
What are some characteristics of the Customer Service behavior Acknowledge the Customer?
What are make eye contact and use the customer’s name whenever possible?
The TSA defines cargo as this.
Any piece tendered for air transport weighing 16 ounces or more