Fall Fun Facts
Which holiday is celebrated on the fourth Thursday of November?
Thanksgiving
What "type" of station or soft phone do you have?
SIP Soft Phone
This is the longest wall in the world, extending over 13,000 miles
The Great Wall of China
In the Order Placement Reminders Knowledge Drop, we can provide what supplies to Medicare patients under Home Health Care?
IPS and CGM
What drink is Starbucks famous for bringing back on a yearly basis during the fall season?
Pumpkin Spice Latte
What is another name for the fall season
Autumn
To make sure your phone is set up correctly, you have to _ or re-_ it often.
Provision
This is the chemical symbol for water
H2O
During Account Set Up and verification, we need to make sure we enter the customers preferred _ for ease of communication
language
True or False: Pumpkins are a vegetable
False, they are a fruit because they come from the flowers of their plant and have a seen inside
What sport often signifies the unofficial start of fall?
Football
In the Interaction Desktop app, you have to update your status to _ and then "Log off" before leaving for the day
End of Shift
What is the largest planet in our solar system?
Jupiter
True or False: According to the most recent Knowledge Drop, no longer need to opt in to ContinuCare
False, they need to opt out if they do not want to be enrolled, because all customers will be automatically enrolled
Coworkers, neighbors and friends often have a cook-off with what cooler weather food?
Chili
What is the name of the moon associated with fall
Autumn
True or False: To utilize the language line, you have to transfer the customer
False, you have to place the customer on hold and create a conference call
"To be or not to be" is a famous line from this Shakespeare play
Hamlet
To prevent backorders, customers ordering Libre 3 sensors, can switch to what product instead?
Libre 3 Plus
McIntosh, Envy and Empire are all types of what fruit?
Apples
What agricultural attraction becomes popular in the fall, challenging visitors to navigate through intricate paths?
Corn Maze
True or False: When transferring a customer to escalations, you click on the blue transfer arrow, then choose "Consult" to warm transfer?
Daily Double: True, you should never cold transfer a customer to escalations
This movie was the first feature-length animated film ever released
Snow White and the Seven Dwarfs
According to the Drop Ship Knowledge Drop, what items cannot be drop shipped?
Daily Double: In-kit items
True or False: Pumpkin flowers are edible
True