Sequence of service
Xin chào. Welcome to _____ restaurant.
You want to ask the guests if they want to order now?
Are you ready to order?
You want to introduce the name of the dish and tell the guests that it is the signature dish of your restaurant. What do you say?
This is ... - our signature dish.
You want to invite the guests to try Tom Yum Goong. What do you say?
Would you like to try Tom Yum Goong?
You want to check the guest's booking. What do you say?
Do you have a reservation with us?
You want to ask about the guests' choice of drink (still vs. sparking). What do you say?
Would you like still or sparkling water?
You want to describe the tastes and textures of a dish, e.g. Banh mi. What do you say?
Banh mi is delicious. It tastes refreshing and savoury. It is crispy outside and soft inside.
The guest wants a dish that is light. What can you recommend?
The ... is very light. Would you like to try it?
You want to know the number of guests. What do you say?
May I know how many people (there are) in your group?
You want to know if the guests have allergies to any ingredients. What do you say?
Are you allergic to any ingredients?
You want to tell the guests about the ingredients of the dish
This dish is made with/of ...
The guest wants a drink that goes well with fish. What can you recommend?
The white wine goes very well with fish. Would you like it?
After checking, you see that there are some tables left. You want to inform the guest. What do you say?
Mr. / Ms. ___, we still have tables available for you. Where would you like to sit?
You want to confirm the guest's order. What do you say?
May I confirm your order? You would like ...
You want to tell the guest about the cooking methods of a dish. What do you say?
It is (cooking verb) ...
Ex: The prawn meat is marinated with lime juice, fish sauce, coriander, shallot, chili, and uncooked rice grains
You know that the guest wants soup. What can you recommend?
If you like soup, I would recommend the ...
You want to say sorry and inform the guests that there are no tables available at that time. What do you say?
Mr. / Ms. _____, I do apologize that we are fully-occupied now. Would you mind waiting at our reception and I will let you know as soon as there is an available table?
You want to inform the guests of the delivery time. What do you say?
Your food should be ready in about ... minutes.
You want to describe the accompaniment & garnishes of a dish, e.g. Banh xeo. What do you say?
Banh xeo is garnished with some herbs and served with fresh vegetables and sweet and sour fish sauce.
Respond to this statement: "I feel like something hot and a little spicy. What can you recommend?"