What's What?
It's in the Numbers
Who's Who
Random Brilliance
100
A customer's roadmap to success. Documents customers' initiatives and tracks toward customer outcomes.
What is a Customer Success Plan?
100
Number of employees in the Customer Success organization, spanning customer support, education, PS, CSMs, onboarding, and renewals.
What is 1800?
100
Every single Genesys customer has one assigned. They are responsible for driving onboarding, adoption, and expansion.
Who are CSMs?
100
"Empathy in Action"
What is the name of Tony's award winning book?
200
AI Services Bundle, BCP, WEM Essentials Bundle, and 100s more.
What are CS offers?
200
Industry Leading, 120%
What is the retention rate for Genesys Cloud?
200
This team has a best in class Experience Index score of 87 for Configuration.
Who is Professional Services?
200
Name this movie.
What is Back to the Future?
300
This digital hub serves up personalized Genesys content for customers, including release updates, usage info, relevant training, and onboarding.
What is the Genesys Knowledge Network (GKN)?
300
These customers ramp an average of 56 days faster and adopt 30% more WEM features.
Who are Customers educated via Beyond.
300
This team generated $162M in GACV Pipeline in FY24.
Who are the CSMs?
300
If she wasn't a Kick-@ss Marketing Professional on Sean's team, she would foster ALL the stray animals.
Who is Tricia Reynolds?
400
#1 App in the App Foundry
A3S
400
$207M
What is combined PS+Education gross revenue for FY24?
400
This team drives higher gross (13%) & net (11%) retention + 20% faster time to case resolution
Who is the Technical Account Management Team?
400
Slogan: "My dries are wets. My colds are hots. PLEASE HELP."
What is the 2023 Inspire Sustainability slogan?
500
Genesys methodology to measure customer and employee experience, available commercially via CS.
What is Experience Index?
500
This team partners with customers in the creation of their vision for transformation and optimization. 
Who is CX Advisory?