Cheques
What happens if a cheque is payable to an individual and a business?
What Transactions are permitted for Non- Customers? What are the Limits?
Transaction Maximum Amount per day
- Cash federal government cheques $1750 per item
- Bill payments, including OFI credit card payments $9999
- Cash and coin exchanges $2999
- Sale of commemorative coins $2999
- Cash foreign exchange $2999
- Cash deposits to a TD customer account * $9999
- Cash payment to a TD credit card/Other credit products e.g. LOC's, Mortgages and , Loans * $9999
When is a cheque automatically submitted to CVS?
Tell me where the Red Emergency Handbooks are located? What do they contain?
Above MCE desk
This section provides:
Where is the Regulatory Support Centre located on the B-web ?
On the B-web home page on the left hand side under need to know
What happens if a cheque is payable to an account holder 'AND' another person?
What Transactions are prohibited for Non-Customers?
What are the eligibility conditions for submission of a cheque to Cheque Verification Service (CVS)?
How and where do you Update Contact and Privacy Information preferences for a customer's (i.e., market research/sharing restrictions)?
CIF MCCP
Where are the two branch emergency meeting locations? in order.
What do the Access to Funds Requirements cover?
Under Access to Funds, what is the process for applying access to $100 when depositing multiple cheques ?
Access to Funds you must make available for withdrawal $100.00 per cheque negotiated for Personal Customers.
This applies to cheques that are drawn on a financial institution located in Canada and issued in Canadian dollars. When a Personal Customer deposits more than 1 cheque in a transaction (either all at once or in separate transactions) you must ensure they receive access to $100 per cheque.
Under what circumstances would you submit a Large Currency Transaction Report (LCTR)
What does CVS verify?
How and where do you record and manage customer complaints? What are you required to provide the customer once you have recorded? If the customer is not satisfied with the solution you have provided, what must you do next?
Complaints must be documented in Relationship Builder; a recordable complaint is defined as:
Dissatisfaction, whether you feel it's justified or not, expressed to you by a Customer or non-Customer and requires action by TD about:
What type of information can I find on the RSC page?
The Regulatory Support Centre (RSC) Landing Page provides an overview of specific Operational and Regulatory requirements branch colleagues need to understand,
What are the exceptions where Access to Funds do not apply? (5)
Under what circumstances and when would you submit an Unusual Transaction Report (UTR)?
You are required to complete an Unusual Transaction Report (UTR) if you have concerns that activity may be potentially related to money laundering or terrorist financing.
What is the limit to cash a Federal Government cheque for a customer or noncustomer? And what must non-customer provide for cashing Federal Government cheques?
TDCT is obligated to cash the item, assuming the item is also $1,750 or less
Two documents* from a reliable source — one of which indicates the person’s name and address and the other the person’s name and date of birth – see below for list of examples, OR
One piece of identification that is issued by the Government of Canada or the government of a province and that bears the person’s signature and photograph;
Under what scenarios can you refuse to cash a Federal Government Cheque? If you do refuse, what must you provide the customer?
If you refuse, you must provide a Letter of Refusal (form 522048).
What are the Prohibited Conduct Rules for Banks? What must you provide a customer should they require or request further information?
To comply with the law, The Toronto-Dominion Bank provides Prohibited Conduct Rules for Banks - What You Need to Know information explaining its commitment to these important principles.