Collection Protocols
This term refers to the action of redirecting a call to a manager to validate information provided by the customer
What is a, Firm up.
What document must be sent to the debtor within 21 days of vehicle repossession, notifying them of the situation and outlining necessary steps for resolution
What is, a 21 Day Letter.
This person speaks 4 different languages.
the mascot of Easter
What is a Bunny?
When a customer willingly returns their vehicle due to an inability to make payments, it is known as
What is a vol surrender.
When facing a customer who refuses to make a payment despite multiple attempts, this action involves transferring the call to higher authority
What is, a Talk Off.
This person only has 1 Dog.
Who is Eric?
Easter is the 2nd most popular holiday for candy sales, What is the 1st?
What is Halloween?
Play 6 secs of https://www.youtube.com/watch?v=cOH0Gz5tgvc&list=PLL4YjjX3pDnW5k2saNiNv66SvfJ_PgX17&index=11
What is Thank you Next
These agreements outline a structured plan for customers who are behind on payments and unable to pay the full amount owed
What is, a PPA.
When a car is wrecked, this financial instrument may provide coverage for damages, but it might not always cover the entire remaining balance owed on a car loan.
What is, Insurance.
This person is fluent in Sign Language.
Who is Sky?
What was the first Easter Egg color?
What is Red?
Play 8sec. of https://www.youtube.com/watch?v=cOH0Gz5tgvc&list=PLL4YjjX3pDnW5k2saNiNv66SvfJ_PgX17&index=11
What is Buy myself Flowers- Mylie Cyrus ?
What step must be completed before payouts for redeeming repossessions will be issued?
What is collecting the full repo fee?
This act prohibits abusive, deceptive, and unfair debt collection practices, aiming to protect consumers from harassment and false statements by debt collectors.
What is, FDCPA.
This person Like Heavy Metal music.
Who is Esmeralda?
A female Rabbit is called?
What is a Doe?
When a customer requests to set a (PTP) that extends past the current Friday, this action is taken to ensure adherence to guidelines, particularly when accounts are managed by agents not assigned to their respective queues.
What is, Transfer to Queue Owner.
Force Placed Insurance is often initiated by the lender due to these two primary reasons.
What is a lapsed insurance policy or insufficient coverage
This person was Born and Raised in Alabama
Who is NOEMI?
The first candy taken to space.
What is M&Ms?