FUNCTIONS
Where can you add and save personal notes?
Profile
This tab shows your progress on a daily, weekly, monthly, or even year-over-year basis.
Metrics
Under resources. This tab routes you to a search bar where you can search your articles or documents.
Things to know.
How can you quickly return to the homepage from anywhere?
Assurance Wireless Logo
This section shows a summary of how often you use your tools or knowledge base.
Tool Usage
Customer asked what phone models we were providing them. In which tab can we see the phone models?
Devices
Where can we add comments and responses?
Comment section (at the bottom of the Article)
This section shows the documentation of the feedback given to the agent and the scheduled follow-up session.
Coaching Information
True or False: In order for you to get the correct article, you can use general terminology.
False. (Use exact terminology)