Billing
Order Request
Patient Advice
Prescription Request
Supplemental workflow
100
When sending an encounter to the billing department pool, where do you add the site MA pool?
Pool for responses
100
How do you change a resulting agency for labs?
100
who do route encounters to, requesting clarifying questions?
Treating clinician
100
Who do you route Prescription Prior authorization request to?
Site MA
100
what pool do you route messages needing to be sent to Dr. Jonathan Lee team?
EB ABSMC IM CONTINUITY CLINIC MA [30334097]
200
who do you route a historical medication request to?
APC
300
what is the first step when an encounter is received regarding travel advice questions?
check to see if all information is provided regarding travel, if not call patient to gather information
300
what is the smart phrase we are currently using for Rx refills?
SEBMFRXREFILL
300
what is the difference between external and internal referrals?
Internal Referrals are SEBMF specialist within Sutter. EX: Derm Dr.Chahal. External is non Sutter clinic or provider/private practice. Like Allskin Dermatology.
400
if a patient reports a billing issue, that was not previously reported to billing department, which smartphrase is used to send to the patient?
Billingone
400
What do you do if a patient is requesting hospital follow up labs?
Conduct chart review, determine if enough information is provided, if yes pend requested orders, include instruction finding from hospital visit.
400
where do you route encounters regarding possible DVT symptoms?
RN pool
400
where could you find information on our prescriptions workflows if you are unsure?
JBS
400
where do you route messages regarding providers who have left SEBMF?
If the encounter requires PCP attention, route the message to PCP listed in the patient’s banner.
500
What pools and recipients are included when sending billing escalation?
Billing pool
CC Clinic supervisor/manager
include pool for responses
500
how do you change a lab resulting agency from labcorp or quest to sutter lab?
order review> click on test>click change RES agency
500
What SmartPhrase do you use when making a second MHO attempt for MHO ticketing?
SEBMFMISTMAMHOTICKETSENT