What is the timeframe for ACH payments to be refunded?
Within seven business days
chase answers 24606
What is the time frame for a BT Escalation?
Any Issues can take up to 30 biz days for a resolution and CM’s are notified in writing. Chase Answers 30953
What should we do if customer does not receive their digital gift card?
Assist the customer locate the email, If customer is unsuccessful in locating email, submit escalation in LSP
chase answers 25338
How does Residual Interest accrue? (and what is the alternate term)
Residual Interest occurs when you carry a credit card balance from one month to the next. (It builds up daily between the time your new statement is issued and the day your payment posts. Since it accrues after your billing period closes, you won't see it on your current statement) Chase Answers 24939
How Many Children does Angelic have?
7 (including yajaira)
Can the customer write a letter as POP?
Who can request a balance transfer?
Can we open the Retention Tab to check if a Retention Offer is available for the Customer if they are requesting an Annual Fee Waiver?
No. The Customer MUST state that they want to Close the Account in order for us to check if a Retention Offer is available. Chase Answers 24687
What is the Criteria for a Pay In Full Customer?
Chase Answers 24202
What is Van allergic to?
Seafood ( but she still eats it)
How do I cancel / modify payment refund?
Email Research Payment Escalations
What is the delivery timeframe for a balance transfer?
What is the timeframe the customer has to redeem the rewards once account has been closed?
Customer has at least 30 days to redeem rewards from closure
If the customer closes their account will their annual fee be refunded?
What is Yajaira's favorite color?
PINK!
What is the Criteria to remove a float pay hold?
What is a common reason for a balance transfer to get canceled while in pending status?
Customer has reported the card lost/stolen , balance transfer will no longer be available to the customer. Chase answers 30953
What is one of the most common errors to occur when a Customer is trying to transfer Rewards Points to a Partner Account?
The name on the Chase card must exactly match the name on the frequent travel account. Chase Answers 26983
Can we Refund Residual Interest Charges?
What did King do in his Moonlighting days before Chase?
He was a lounge singer!
What is the Process for a RPPS Refund?
Don’t open ACH refund in workflow. Memo account with refund request and specific POP requested; once POP received, timeframe is 7 biz days upon receiving the POP. Chase Answers 24606
What is the process for a balance transfer posting issue?
What is the criteria to combine points?
chase answers 26981
What would be the reason we can give a credit for a third party fee?
When is Dwight's Twin's birthday?
02/2/22