Snap Questions
How many days does a Benefit worker have to process a Snap Case.
30 Days.
How many days does it take a Benefit Worker to process a PIPP case.
30 Days.
A Medicaid application is processed in 30 days?
False. Its take 45 days to process a Medicaid Application
A client turns in a New Application for Snap what would you do?
Make sure its signed and then you checked to see which HSA is on the inbox then determine where its goes.
Good Cause for Tanf.
In perceptive it would be Auth/Consent Forms then click on Good Cause.
How long does it take to process a Expedited Snap Case?
7 Days!
What electric company does the PIPP program go through?
Dominion Energy.
A crisis Application is processed in 7 days.
False. Crisis is to be processed in 48 hours. Unless a verification checklist was sent out.
A client calls in and states their Medicaid has closed for not turning in their Medicaid Renewal on time what do you do?
Get the clients personal information if they want to share it with you, then look into the case and find their Medicaid Renewal and offer to print it out and either mail it back out or have client come in.
Case Record Transfer Form
It Perceptive it would be under Correspondence then click Miscellaneous.
Who can Apply for Snap?
Anyone can apply.
When does the PIPP program end?
Its a year around program!
We are allowed to mail out a EBT card for a client.
False we were only allowed to mail out cards during COVID-19.
A client comes in and states they need a form for MACAA stating they receive Snap Benefits what do you do?
Ask the client for their social if they are willing to provide, then go into the case under forms and click on View Forms History and find the Notice of Action for Snap stating they receive Benefits and Print and give to client.
When uploading Bank Statements what do you put it under in Perceptive?
It would be under Resources then Liquid Resources.
When does a Snap Interim Need to be completed by?
Every 6 Months.
A customer's monthly PIPP bill amount is based on a percentage of the households income and primary heat source. What is the percentage for Electric Heat and what is the percentage of other heat source?
Electric heat=10% of income
Other heat source=6% of income
Its takes 10 days to process a Medicaid Application for a Pregnant Woman.
False. It takes 7 days. Unless the Benefit Worker does not receive verifications that were needed upon request.
A client turns in a Renewal and its not signed what do you do?
Try to call the client back and see if their willing to come in the office and sign it otherwise advise the client that we have to mail it back out to the address that's on the Renewal.
Water bills
In perceptive it would be under Expenses then Shelter Expense.
When must you Report a change that occurred in your household?
You must Report on the day the change occurred or the first day that the agency is open after the change has occurred.
When do you make your first PIPP payment and where?
You pay it with your current bill.
You are allowed to give out any workers email address.
False. That is not to be given out to anyone that calls unless the worker has already given it out.
A client turns in a New Application for PIPP who do you give it to and how?
You stamp the Application, log it and if Mary is in the office give it to her. If she is Teleworking then you need to scan it in as a PDF and send it to her through a email.
School Enrollment for Tanf.
In Perceptive it would be under Residency/Address Verification and then click on School Enrollment.