People Centered Care
This document helps to raise awareness of what patients can expect and what will be expected of them throughout their stay.
What is the Patient Rights and Responsibilities?
Identifying a trip hazard on the unit is an example of this type of safety event.
What is a near miss safety event?
3 ways the team collaborates to develop a plan of care for patients identified at risk for developing pressure injuries.
What are: discuss in huddles or rounds, arrange for specialized equipment – pressure reducing mattress, cushions for wheelchairs, etc, discuss changes to nutritional intake, discuss positioning in bed and determine a schedule for sitting
Communication tool used to share information about patients during transitions.
What is IPASS?
3 examples of how the team creates individualized treatment plans.
What are, patient driven goals, treatment is specific to patient needs, patient feedback about the needs and desires for the treatment
Location where the Patient Rights and Responsibilities can be found.
Where is in the dining room and within the patient Welcome package?
2 examples of how the team promotes safety
What are: Using Error Prevention Tools and Safety Behaviours, reporting safety events – at huddles, to colleagues, to the manager, performing an environmental scan as part of our safety checks prior to patient care/treatment, using PPID to ensure we are providing the right care, to the right person
How patients are assessed for active suicidal ideation.
What are: Mood Screening, Columbia Suicide Screening Tool and Psychosocial assessment
When and where informed consent is documented.
What is, for all therapy interactions and in the (flowsheets or notes)
Where in Epic to find evidence of ongoing reassessment and documentation of a patient’s health status.
What are in the progress notes and flowsheets?
Patients and families can access the Patient Relations for support and guidance by...
What is by phone or email? (Contact information is provided in the Welcome Package)
IPAC screening and falls screening are examples
What is how the team collaborates to ensure patient safety?
How patients at risk for VTE are identified and provided with VTE prophylaxis.
What is they are assessed on admission for risk?
Location in Epic where a patient’s isolation status is found.
Epic whiteboard and the patient story board
An example of how the team collaborates with clients and families to prepare for discharge from inpatient services.
What are, provision of home exercises programs, providing linkages to community supports and resources, and collecting patient and caregiver feedback about state of readiness and ongoing needs.
Engagement surveys and the patient partner program are examples of these.
What is how we partner with patients to make changes across our program?
3 Examples of how the team contributes to and participates in continuous quality improvement
What are: Providing feedback through huddles, Providing feedback at Business meetings, Participating in Brain Quality of Care and Seeking feedback from patients and caregivers
High alert medications are identified this way.
What is through visible warning signs or auxiliary labels ?
How the discharge medication plan is shared with patients and community providers.
What is through the discharge prescription, communication by pharmacy with community partners and patient medication counselling.
3 ways our team ensures that patients are set up with the services they require to support a successful transition to the community.
What are: discussions in rounds and informal team huddles, PODS meetings, check in at the care conference, regular discussion and check-ins with patients and families throughout the inpatient stay and check-ins and collaboration with community partners