I FEEL the Spirit!!!!
These are the 5 spirits...
What are: Explorer - Athlete - Team - Positive - Survivor
“Can I help you?” or “Do you need help?” are the best ways to build convo with guests and the reason why. (T/F)
What is false because they are close-ended questions which do not help foster dialogue
I am the lightest running shoe with a curved rocker forefoot that mirrors the same upper used on the CloudBoom Echo.
What is the CloudFlow? (weight: 200g)
These two outerwear items are currently the only options we carry that are waterproof. (think online & in-store)
What are the anorak and the ultra jacket?
This bra is made with CleanCloud® and offers light support.
What is the Pace Bra
This spirit is described as: Fosters collaboration to create a superb in-store experience by building trust with one another and guests WHILE believing that everything starts with leading by example!
These are the kind of statements we lead with when first initiating dialogue with guests; such as:
What brings you in today?
How can we assist you today?
How can we guide you through our collection?
What are open/inviting statements?
Besides having the highest heel to toe drop, I offer assistance to those who Overpronate and/or supinate because of these 2 reasons.
CloudFlyer
Heel stabilizer clip
X lacing system helps lock and secure foot
This cold-condition jacket features thumb-holes.
What is the Climate Jacket?
This bra has a bonded back closure to sit flat against skin.
What is the Endurance Bra?
This spirit is described as: Respectful communication, making eye contact while having positive body language , listening patiently and being empathic / friendly while supporting authentic interactions!
What is: Positive Spirit
This question helps us to determine what shoe our guest is looking for.
Are you looking for shoes to run, walk or trail run or hike with? (Extra credit/also accepted: tennis, HIIT, lifting)
I am made of 100% castor beans AND have the same pebax foam as the Monster Hyper!!
These jackets can be easily packed away into their own pockets. (choose 3)
Ultra
Core
Weather
Active
Anorak
This bra features non-padded support and v-shaped bustband for support and comfort.
What is the Race Crop Bra?
This spirit is described as: fast learner who steps outside of their comfort zone and trains on new skills while supporting newcomers and accepts failure as an opportunity for learning & growth!
What is the Athlete Spirit?
If our guest is looking for running shoes, these are some examples of questions we can ask to align them with the appropriate pair. (choose two)
Are we looking for a soft, cushioned ride? Are we looking for structure / stability? What distances are you running? Are your feet standard in width or slightly wider?
Name every shoe with CloudTec Phase and identify the model/s which offer a Speedboard.
What are:
Tilt Horizon
Horizon WP
Surfer Trail WP
Surfer
Eclipse **Eclipse is the only model that offers a SB
This is the latest relaxed-fit jacket that's also water-repellant.
What is the Court Track Jacket?
These climates are best for Endurance and Performance Flex Bra but isn't recommended for the Race Crop Bra.
What is: any climate
(vs race crop, which is warm)
This spirit is described as: Opposes change and challenges the process for their own betterment while ensuring to bypass any guests or colleague queries?
what is NONE?
Name 3 meanings behind this new CX acronym: C.L.O.U.D.
Create an extraordinary 1st impression
Lead with o/e ?’s & actively listen
Offer personalized solutions through education
Unlock addtl needs or unresolved concerns
Deepen loyalty by closing with gratitude & possibilities for future connection
The CloudNova Flux shoe be used for short distance running. Name the reason behind this as well as the the heel-to-toe drop.
What is yes/true
Double Cloudtec in the heels provides mild stability while the dual density foam in the midfoot, specifically the forefoot area, provides softer landing (compared to Nova)
14mm drop
(also good for people with Achilles tendinitis and calf muscle pain)
This apparel item is used for lightweight layering and features a an insulated front panel with padding.
What is the Weather Vest?
These are some main selling points for each bra.
Endurance: adjustable straps and back closure
Performance Flex: adjustable straps and breathable mesh back
Race: super-lightweight and dual-layered for top and bra in one piece