Airline Partners
SSR's
Who to Call
City Codes
Just for Fun
100

My ticket stock begins with 057 

Air France 

100

Peanut allergy 

PNUT

100

For transactions that fail auto reprice on a domestic reservation

DMR/GTS

100

Hartford, CT

BDL

100
What does KM stand for?
Knowledge Management
200

My ticket stock begins with 074

KLM

200

Customer w/ disability needing assistance 

DPNA

200

For fare rule interpretation, pricing discrepancies, or ticketing reissues.

GTS Domestic or GTS International

200

White Plains, NY

HPN

200

What are our brand beliefs? 

Welcoming, Caring, and Elevated 

300

My ticket stock begins with 180

Korean Air

300

Weapon 

WEAP

300

For issues redeeming SkyMiles or reissuing award tickets.

GTS SkyMiles Award Maintenace  

300

Wichita, KS

ICT

300

What is Delta's ultimate employee engagement experience- where Delta employees are invited to attend a 2 day event?

Velvet

400

My ticket stock begins with 139

AeroMexico

400

Vegetarian Meal

VGML

400

For support and assistance on codeshare and partner flights.

Global Partner Support

400

Calgary, Canada

YYC

400

DOUBLE JEOPARDY: What is the divisional goal for PSS SPS?

87.8

500

DOUBLE JEOPARDY: My ticket stock begins with 055

ITA Airways

500

DOUBLE JEOPARDY: Adding OAL frequent flyer number 

FQTV

500

For assistance on ONLY Air France, KLM, and Virgin Atlantic

Partner Ticketing Support

500

Hilton Head Island, SC

HHH

500
What is the flat tire rule? 

When ticketed customers are impacted by events outside of their control while enroute to the airport (flat tire, car trouble, and family emergency), specialists can rebook at no charge 

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