QC ERROR TYPES
When a case is not processed within the required time frames.
What is a Timeliness Error?
The due date listed on the OFS 4SR.
What is the 5th of the SR month?
Used to verify higher education enrollment status, Work Study, and participation under the Carl D Perkins Career and Technical Education Act of 2006.
What is 7ST (Verification of Student Information Form)?
SNAP
What is Supplemental Nutrition Assistance Program?
An interaction between an analyst and a client to discuss household circumstances.
What is an interview?
An over issuance or under issuance of benefits or an ineligible household that incorrectly received benefits.
What is a Payment Error?
The action that would be taken when a client reports that previously verified unearned income ended on their SR but did not provide the verification.
What is no action is needed (the income remains budgeted at the previously verified amount)?
This form can be used when doing an interview to help determine if a client is an ABAWD?
What is an ABAWD 3?
QC
What is Quality Control?
Official written information or evidence that explains and supports case actions or decisions.
What is documentation?
Cases cited in error for invalid notices, incorrect actions and cases processed outside of the 7-day or 30-day processing time frames for negative cases.
What is a CAPER Error (Case and Procedural Error Rate)?
An incomplete SR received at the end of the SR month, should not be closed prior to this day.
What is the due date listed on the 13SI?
Mandatory information that must be listed on every Notice of Decision for a failure to provide verification denial.
What are the required verifications that were not provided?
LWC
What is Louisiana Workforce Commission?
System that must be reviewed prior to requesting verification and prior to case denial for failure to provide verification?
What is OnBase?
When a client fails to report or reports incorrect information that is used to determine eligibility.
What is a Client Error?
The action that is taken if the household reports an increase in previously verified income and does not provide the verification.
What is use the household’s statement to budget the increase in income?
Sent to client when a case is denied for failure to provide verification, listing only those items not provided but required to determine eligibility.
What is an OFS 16 (Notice of Decision)?
ABAWD
What is Able Bodied Adult Without Dependents?
The minimum number of days that must be allowed for a client to provide verification.
What is 10 days?
An error action taken to close or deny a case.
What is a Negative or CAPER Error?
The action that would be taken when a client reports no change in previously verified income at SR.
What is no action is needed (the income remains budgeted at the previously verified amount)?
Mandatory information that must be listed on every Notice of Decision for a denial.
What is the denial reason?
NOMI
What is Notice of Missed Interview?
The rest of this statement: "If it is not documented".
What is "It did not happen"?