Talk Track
If a client calls in asking for a private room on the initial call, what technique should you use to redirect the conversation?
What is a boomerang
This modality is commonly used to treat trauma and offered at some Summit BHC facilities
What is EMDR
This is offered to patients who can pay 85% of more towards their total out-of-pocket liability
What is prompt pay discount?
This Corporate Admissions Center team member, has the longest tenure at Summit BHC
Who is Ryan Wood
Improve the Lives We Touch
What is Summit's mission?
It sounds like you're just not ready to make a commitment to your recovery yet. That's ok - some people have to hit multiple bottoms
What is the takeaway?
The 4 major levels of care Summit SUD facilities provide
What are Acute Detox, Residential, PHP, IOP
This is where all Kaiser referrals must go through before admitting to Fair Oaks
What is Addiction Medicine and Recovery Services
This Corporate Admissions Center team member collected the most cash in June 2024
Who is Nanci Milam
This is the COO (Chief Operations Officer) of Summit BHC
Who is Dwight Lacy?
This modality is referenced in the talk track as the type of therapy utilized at all Summit facilities
What is Cognitive Behavioral Therapy?
This disposition is appropriate for client seeking inpatient services but due to not using for the past 21 days was recommended for IOP but would not agree to it and stopped answering any follow up calls.
What is Client refused treatment?
This Corporate Admissions Center team member is licensed to fly us in an airplane
Who is Bryan Martin
The year Summit was founded
When is 2013?
This is an example of, "If the insurance coverage and budget work out, would you be ready to reserve a bed for today?"
What is a trial close?
Qualified Inquiries meet these 3 basic criteria
What are Financial, clinical, willingness for treatment
This Corporate Admissions Center team member is also a licensed contractor
Who is Christy Conway
The number of Summit facilities that provide SUD treatment
?
These types of questions are most useful in gathering information to understand the client's need
What are open-ended questions?
"If it isn't _______, it did not happen"
What is Documented
The number of different states Summit have programs located in
What is 20