Account Verification
Three Verification Requirements
Caller's Name
Account Name
PIN
What is Hot Oils?
Oils that have a hot or warming sensation when applied.
This is the new member facing website.
US Website
What is S.E.R.V.I.C.E?
the acronym that will help us to organize our interactions with our customers and brand partners to consistently provide excellent customer service.
Required PV to unlock the 24% discount (One-time order)
100PV
Provide atleast 5 verifiable items
Current Address
Phone Number
Email Address
Username
Last 4 digits of payment on file
Current sponsor
current enroller name
loyalty rewards
current rank
Give atleast 3 examples of Hot Oil.
Thyme
Cinnamon
Clove
Lemongrass
Oregano
Thieves
This is the old member facing website in US.
Virtual Office
In S.E.R.V.I.C.E, what does C stands for?
Confirm resolution.
How many percent does professional accounts get?
40%
If the caller's name does not match the account name, what would you do?
Verify with member.
Lemongrass essential oil
What does BSI stands for?
Blue Steel International
In S.E.R.V.I.C.E, what does R stands for?
Restate request
Disposition for Cancellation of a One-Time order.
1TO Cancel
What does SSN stands for?
Social Security Number
This Oil is the most expensive Essential Oil in Young Living.
Rose Essential Oil
What is the use of OMS?
Account Verification
Replacements
Refunds
Concessions
how does smiling affect your tone of voice?
Smiling makes your tone more positive and friendly
What is Account note?
It is a recorded summary for each interaction with member
What is the other requirement that can be verified if the member is unable to provide the PIN
Social Security Number
This is where we can find the ingredients for Young Living products.
Ingredients Glossary
This is the software that holds our brand partner/customer account information.
BSI
What is the meaning of close-ended questions?
Questions that can be answered by yes or no
What is the difference between Member and Brand Partner?
The only difference is that Brand Partners can earn commissions