Canada Facts
Which province was named after a princess?
Alberta
You see a boat filled with people. It has not sunk, but when you look again, you don't see a single person on the boat. Why?
What is because all the people were married?
This company has the motto "Don't be evil".
Can you tell me what type of calls you would receive on Lex Reception, Well Received, and Sign more
Legal Calls, Medical Calls, and Realtor Calls.
How should you handle a profane caller?
Mention that you will be forced to disconnect the call if he/she does not comply with maintaining a professional call. If the caller persists to be profane after you've given the warning, offer the disconnect disclaimer and disconnect the call.
Which province makes up the most farm area in Canada
Saskatchewan
What do you throw out when you want to use it but take in when you don’t want to use it?
An Anchor
Atari released which famous video game in 1972?
Pong
Can you tell me list me some employee resource groups (100 points each)?
Women's Network, Midlife Matters, LGBTQIA+, People of Color, Parent's Networks, Women of Color, Wellness Support Group, Military Support Group.
Unless stated by the script, what type of calls do we not accept.
Recorded messages, Queue calls, Fax tones, and Spam recordings.
Which City is known for having more than 50% of it's population born outside of Canada.
Toronto
Where can you finish a book without finishing a sentence.
Prison
What programming language is named after a type of Indonesian coffee?
Java
If a caller calls in, stating that they are with the company, and is requesting information from the message history. What are the proper steps you should do before assisting them.
Confirm by checking if they have a Client Caller badge. Confirming their information, and then transferring them over to client services for assistance.
Can you tell me what the proper procedure for documentation is when the caller includes additional contact information that is not required by the script.
Include all additional information in the All Else/Partial Message field. Ensuring that all contact/actionable information is verified.
What year did the Calgary Stampede start?
1912
What comes once in a minute, twice in a moment, but never in a thousand years?
The letter 'm'
What was, invented by Tim Berners-Lee in 1989, that revolutionized how we access and share information.
The World Wide Web
How many appointments are you allowed to schedule per call?
You can schedule up to 3 appointments. If there are more, you must include it in the message.
If you provide information from call types before you attempt to collect information or read scripting above. You may receive a Not Yet in which call handling skill
Accurate Call Handling
Which two provinces share a city?
Alberta and Saskatchewan share the city of Lloydminster. Their unique charter dictates when residents are to follow Alberta’s provincial legislation and when to follow Saskatchewan’s.
I have keys but open no locks. I have space but no room. You can enter, but you can't go outside. What am I?
What is a keyboard?
_____ is a type of removable storage media used to store data on computers. They were made from plastic and metal, and were first developed in the 1970s
The Floppy Disk
What should you do, if you encounter a mystery caller?
If a caller has stated that they are a mystery caller, notate it in the message field, and follow up with the feed back line.
Can you tell me the proper procedures for dealing with suicidal callers?
In the event a caller states that they are suicidal, we should first try to utilize any applicable scripting, or dial-out process listed in the account.
If you check these areas and there is no option to get the caller to a live person then we should let the caller know that we are sorry that they are going through this and that we will be transferring their call to someone who can help them and ask what country they are located in.
We would then perform a cold patch to their respective location for support.