Definitions
ICU
Intensive Care Unit
Private Law
laws dealing with person against person
Unintentional Tort
an accidental mistake or negligence.
TQM
Total Quality Management
What is client/patient-centred care
it is care centered around the client/patient which allow the client/patient to be the focus and allows them to actively participate in their care.
OHC
Occupational Health Committee
Public Law
laws between the state and a person.
Non-Verbal Communication
information or messages conveyed without words.
Why is TQM important?
because it encompasses all quality assurance aspects within the hospital to protect patient and staff safety.
Which of the following statements is true:
a) we only communicate when we want to.
b) words mean the same to everybody.
c) words are the primary way we communicate.
d) none of the above.
d) none of the above.
DI
Diagnostic Imaging
Common Law
laws created by judge decisions
Sharps
any medical device that can puncture or cut the skin.
Describe the Balanced Scorecard Method
it measures the four main aspects of business in decision making: learning and growth, business processes, customers and finance.
Which of the following can impact upon communication effectiveness:
a) emotions
b) personality
c) prejudices
d) all of the above
d) all of the above
Vicarious Liability
When an individual is held partially responsible for the actions of another party.
Civil Law
laws set by codified laws interpreted by judges and based on roman and European laws.
Burnout
a state of emotional, physical and mental exhaustion caused by work.
What is a Benchmark?
It is a set of standards, metrics or practices that is set by a business, regulator or organization?
which of the following is a basic principle key to improving speaking skills:
a) speak in technical terms to impress the listener.
b) provide all possible information about the topic being discussed.
c) use plain, concise, and simple language.
d) all of the above.
c) use plain, concise, and simple language.
Sentinel Event
an unanticipated patient safety event that causes death, permanent harm, or severe temporary harm.
DAILY DOUBLE
Intentional Tort
Compassion Fatigue
indifference to the suffering of others caused by stress.
What is a benchmarking concept?
comparing an organization's practices, processes, finances and performance to an established benchmark of a regulator, the organization or a competitor
What are the 6 steps to effective communication?
1) who do I want to communicate with?
2) what do I want to say?
3) how do I want to say it?
4) what method of communication will work best?
5) how much money do I have to communicate with?
6) did it work?