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How many sold hours does a service advisor work on average per year?
3.900
How many Throughputs does a workbay cover on average per year?
466
Which key figures do we need for an after sales capacity calculation?
ACP, TP per car (ACP), Sh per TP
and averaged KPI´s like TP per Service Advisor, Sh per Service Technicians, Sh per Workbay
Since when Audi offers the Audi Trainer Qualification?
2011
How can you analyze your employee satisfaction?
With the retention survey you can analyze your employees’ satisfaction and initiate measures to retain them.
How many service advisors does the dealership need?
6
How many Throughputs does a workbay cover per day?
2
On average, how many throughputs (TP) does a service technician handle daily?
2
What does TNA mean?
TNA = Training Needs Analysis can be done before starting the basic qualification to identify individual potentials for training and development.
When did Audi's first Central Launch Experience (former Central Launch Training) take place - and for which model?
The first Central Launch Experience (former CLT) for all markets was in 2008 for the Q5 in Marbella.
How much additional throughput (TP) could a service advisor achieve by utilizing a Digital Service Station?
YOUR TURN! We want to know your estimation!
The Active Car Park is about 60% of the Total Car Parc and we want to increase it to 70%. How many more workbays does the dealer need?
+2
(16 to 18,5)
How big is the Active Car Parc of this dealership?
3.667
What is the Audi Online Certification?
The Audi Online Certification ensures the basic retail qualification. It contains job specific role-plays, case-studies and knowledge – tests.
What function has the sustainability champion?
The Sustainability Champion is responsible for establishing dealer’s Sustainability strategy.
Our market example has a Segment share of 80 – 40 – 20 (ACP). Our target is 90 – 60- 40. How much service capacity do we need MORE and how to cover it?
+580 workbays
+620 technicians
+200 advisors
How many workbays do I need when I have a ACP of 10.000 cars?
53
Which capacity parameters are infected by a growing number of field actions?
The Active Car Park (ACP), Throughputs (TP) per car, No of service advisors and service technicians are infected.
Even the active carpark will increase because of cars who are not active.
What is the Audi People Enablement Program (APE)?
The APE is the modular training for importer and retail staff. It enables and motivates new and existing staff to develop the right competence areas.
Who is the current Audi Twin Cup Champion in After Sales and Overall (2023)?
After Sales: Switzerland I Overall: USA