Professionalism
What should you avoid using in professional messages as it is interpreted as shouting?
Using all caps
What should you maintain with the speaker to show you are focused?
Eye contact
What does BAM stand for?
Broken Accountability Measures
What is one physical response to anger?
Feeling flushed or a rapid heartbeat
What is the start time for daily shifts at the Keeping Grounded Garden?
8:00 AM
How can you show understanding during a conversation?
Paraphrase what was said
How should you respond to show that you're listening?
Nodding and using verbal affirmations like 'I see' or 'Understood'
Name one non-negotiable action that could lead to immediate termination.
Theft or fighting
Name a technique to manage anger that involves breathing.
Deep breathing
Where should employees turn in their cell phones at the start of the shift?
In the lockbox provided at the workplace
What is a key action to take before sending messages to ensure they are error-free?
Proofread
What technique involves summarizing what the speaker has said?
Paraphrasing
What is the first step of discipline under BAM?
Verbal warning
What should you do if you recognize a personal anger trigger?
Develop a strategy to manage the trigger
What type of attire is recommended for garden work?
Comfortable, weather-appropriate clothing, long pants, and closed-toe shoes
What should you do if you didn’t understand something in a conversation?
What should you avoid doing while someone else is speaking?
Interrupting
What might be a consequence insubordination?
Possible suspension or termination
What is an unhealthy way of expressing anger?
Yelling or throwing things
What should employees do if they arrive late?
Report immediately to a supervisor and document the tardiness
Name a common mistake in professional messaging that makes it appear too informal.
Using slang or overly casual language
Name a benefit of active listening in professional settings.
It builds trust and improves understanding
How should employees report an issue under BAM guidelines?
Follow the chain of command starting with immediate supervisor
How can anger be used positively in a professional setting?
It can signal important issues that need addressing and stimulate action.
Describe a key safety protocol for crossing the street at the garden.
Always use the crosswalk and follow traffic signals