Build Phase
What does WOLI stand for?
WOLI stands for Work Order Line Item
What is a CEP form/what does it stand for?
CEP stands for Core Extension Package. The forms support multiple extensions within online banking.
What is a "Round Robin?"
What is commencement?
Commencement is the date which we begin billing the FI for all feature functionality that has been delivered
In what back office tool are secure messages managed?
Secure Messages are currently still managed through Central
Who is responsible for the testing during "Build Verification Testing?"
Build Verification Testing is completed by the India Software Quality Assurance team
What is an example of a CEP form?
Auto End to End Enrollment, Real Time Change of Address, eStatement Enrollment, eStatement Preferences, Loan Payment Form, Skip a Payment, Member to Member, Account Recovery
What details should be included when opening a new case?
Date & Time of test or reported issue, login ID used, full account numbers, steps to reproduce, screenshots, and specific error information.
What is a "Show Stopper?"
A "Show Stopper" is a product or feature that the FI will not go into LPT and/or Go Live without, delaying dates
What is Q2 Discover?
Q2 Discover provides tools, tips, and guides within online banking
Is the MVP Build Demo meeting internal or external?
The MVP Demo is Internal
Name three items that are covered with the FI during the Configuration Workshops.
Login Page, Navigation Layout, Account Details, Messaging, Time Outs, Alerts, Security Alert Profiles, Quick Tips, CSR Assist Policies, Disclosures, GAM, Micro Deposits, External Transfers, Prefunding, ACH and Wire Processing, Closed Accounts, Relationship Codes, Product Changes
After how many days will a case in "Customer Testing" status automatically close if there is no activity?
Cases will close out after 14 days of no response from the FI
What is Q2 Shape?
Q2 Shape detects and blocks credential stuffing during the login and Forget Password workflows.
What is Experience Builder?
Experience Builder (formally known as Q2 Config) is a tool that allows us to view reports as well as manage, change, and track changes to an FI's navigation, text and theme
In what program and location within that program can you find the FI's contract?
The FI's contract can be found within the Work Order in SalesForce under "Notes & Attachments"
What 3 documents should be provided at the time of testing kickoff?
How to Log Project Issues
Q2 User Requirements
Testing Issue Submission Form
What type of Jira is required to open a PMO escalation?
The Jira type needs to be a "Bug"
What are 2 of the most common products that are not delivered until after Go Live?
Intuit
Billpay
What is IDX used for?
IDX is a lookup tool used as a central location for test logins, URLs, and more
What does it mean if something is "out of scope?"
If something is "out of scope" it means that feature or product was not part of the original sales order.
What is one thing that is required in a "New Build Environment Review" case before sending to the India testing team?
FI name, FI number, deadline, test plan sections to test, direct IDX link, proxy URL, type of connectivity, test plan
What is a .HAR log and what is it used for?
A .HAR log is used to determine if an issue is user or device specific.
What is an example of who should be onboarded during LPT?
Friends and Family, larger businesses, difficult customers, additional employees.
What are some additional things, other than time tracking, that can be done in Mavenlink?
Within Mavenlink you can also add yourself to a new project, view scorecards, utilization, Gant charts and more