Non-Verbal Communication
The use of the face to convey emotions, attitudes, and intentions?
What is facial expressions?
Following or being in accordance with accepted customs, rules, or standards.
What is formal?
To give a brief statement of the main points discussed in a conversation.
What is summarizing?
A brief description of the topic of an email.
What is a subject?
Skill and sensitivity in dealing with others or with difficult issues.
What is tact?
Communication without the use of words, often conveyed through gestures, facial expressions, body language, and tone of voice.
What is non-verbal communication?
The act of exchanging information or ideas through speaking, writing, or other methods.
What is communication?
Expressing oneself clearly and effectively.
What is articulate?
Information (like name, title, contact details) automatically added to the end of an email.
What is a signature?
The ability to understand and share the feelings of another.
What is empathy?
The use of physical movements, gestures, and postures to communicate feelings and emotions.
What is body language?
The action of presenting someone for the first time, such as in a formal or social setting.
What is an introduction?
The attitude or feeling expressed in spoken words.
What is tone?
A file sent along with an email message.
What is an attachment?
Careful not to cause inconvenience or hurt to others.
What is being considerate?
The act of looking directly into someone's eyes during communication, often indicating engagement or attentiveness.
What is eye contact?
The customary code of polite behavior in society or among members of a particular profession or group.
What is etiquette?
Information provided in response to something said or done.
What is feedback?
Refers to the level of professionalism and seriousness in communication.
What is formality?
The quality or condition of being sensitive.
What is sensitivity?
Movements made with the hands, arms, or body to express ideas, emotions, or intentions.
What are gestures?
Being aware and respectful of the customs, traditions, and beliefs of different cultures.
What is cultural sensitivity?
Conversation between two or more people.
What is a dialogue?
A polite greeting, often used at the beginning of a business email.
What is a salutation?
The quality of behaving or speaking in such a way as to avoid causing offense or revealing private information.
What is discretion?