Customer Service
Support and assistance provided by a company to its customers before, during, and after purchasing or using its products or services.
What is Customer Service?
Understanding and sharing the feelings of your customers.
What is Empathy?
By automating repetitive tasks and processing orders.
How does AI enhance efficiency in customer service?
By analyzing keywords, phrases, and context to gauge the customer’s emotional state.
How does AI detect emotional tones in customer interactions?
By acknowledging the complaint, apologizing for the delay, and taking immediate steps to resolve the issue.
How should you handle a customer complaint about not receiving a prompt response?
The importance of resolving customer issues quickly and effectively.
What is Efficiency?
A software application that uses artificial intelligence to handle routine inquiries, process orders, and provide basic support 24/7.
What is an AI Powered chatbots?
AI tools that provide real-time information, suggestions, and insights to customer service representatives.
What is augmented intelligence in customer service?
Based on the detected sentiment, AI generates responses that match the customer's emotional tone.
How does AI generate emotionally intelligent responses?
It helps identify areas for improvement and ensures that services meet customer needs and expectations.
Why is customer feedback important?
Identifying and Offering solutions that meet or exceed customer expectations.
What is problem resolution?
Engaging a client during displeasure.
What is proactive communication and keeping the customer informed?
A system where AI triages and resolves simple issues while transferring complex queries to human agents with all relevant context.
What is smart routing in customer service?
A technique used to determine the emotional tone behind a series of words.
What is sentiment analysis?
By using chatbots and virtual assistants to automate repetitive inquiries and processes.
How does AI handle routine tasks in customer service?
Helping customers understand the used of the services and providing answers to questions and solving problems or issues that arise.
What is assistance & support?
Making interactions relevant and tailored to individual needs.
What is personalization in customer service?
It balances efficiency with empathy, leading to exceptional service.
What is the benefit of combining AI and human agents in customer service?
By analyzing vocal attributes such as tone, pitch, and pace during phone calls to detect emotions.
How does AI use voice analysis in customer service?
Humans can handle complex and sensitive issues with empathy and emotional intelligence, which AI cannot fully replicate
What is the importance of human touch in AI-enhanced customer service?