CONFLICT and COMMUNICATION
Conflict is like this (something in our body)
Cholesterol
What happens to our thinking brain when we are angry, frustrated, feeling like a victim, etc..
It shuts down
True/False: We want to get rid of all conflict
FALSE - We need the good conflict, like we need the good cholesterol
True / False: Our brain is electrical
V3 (meaning with percentages)
Every communication has these 3 elements: verbal, 7% vocal 38% and visual 55%
where does the blood go when we are in a state of anger?
Big Muscles, Heart
Reason why sending emails before talking on the phone is not a good idea
Our brains are _____-making machines
Meaning
They constantly make connections and derive meaning from what we experience
Why would a C client get into conflict with another C?
They both think they are right
What part of your body should you use in order to get blood and oxygen back to your brain?
your legs! Take a walk outside!