Code of Conduct
Know your customer
Customer service
Disaster Recovery
Shared Services Trivia
100

Being at you station ready to work at the required time is defined as what?

A.) Readiness

B.)Procrastination 

C.)Punctuality 

Punctuality 

100

When opening an account customers are required to complete an account information form . Also know as 

1.)IAF

2.)AOE

3.)AIF

AIF

100

We will be profession and ready to serve is the 

1st customer service standard

2nd customer service standard

3rd customer service standard


1st customer service standard

100

When a fire occurs you must stop to secure valuables.

True or false?

False

100

How many blue diamond awards has Shonnell been nominated for?

1.) 2

2.) 3

4.)6


3 awards

200

Information on security and stocks disclosed by a bank employee can be considered what?

insider information 

200

Another form customers must complete us called the PEP form. PEP stands for 

Politically Exposed Person

200

To warmly greet the customer you must do the following.

1.)Smile,  shake their hand, offer them a drink

2.)Smile, greet them , provide eye contact

3)Smile, greet them, talk about the banks latest promotions 

Number 2

200

What is the duress Code?

Please email shared services

200

How many sessions are processed through the day? (If you work/worked with session you cannot answer)

11 sessions

300

 Name the 3 situations a sick slip is needed?

For more than one consecutive day

On a Friday or Monday

The day before or after a holiday

300

A Source of Funds deposit is required for any of the following. 

1.)B$ cash deposit $15,000.00 and over

2.)US$ cash deposit in excess of $30,000.00

3.) All of the above


Number 1

300

Non verbal communication is ___ percent of communication


1.)83%


2.)67%


3.)93%



 93% of communication

300

The acronym PASS teaches you how to use a fire extinguisher . What does pass stand for?

Pull, Aim, Squeeze, and sweep

300

How many years has Debbie worked in digital payments? (Digital payments people can not answer)

19

400

After assisting a customer with an issue over the phone. They offer to send you $5 dollars for your morning coffee. What do you do

Decline it, employees are not allowed to accept cash under any circumstances.

400

The reporting Lines for scam forms are scrambled choose the correct order.

1.)Local Compliance Officer >FIU > Branch manager > Staff > MLRO

2.)Staff> Local Compliance officer> Branch manager> MLRO> FIU

3.)Staff > Branch management > Local Compliance Officer > FIU > MLRO

4.) All of them are scrambled 


Number 2

400

State 2 of the 4 basic needs of the customer. (If all 4 can be stated extra points will be awarded.)

 Be understood 


Feel welcome 


Feel important 


Feel comfortable

400

After receiving a bomb threat by note whats the first thing a threat recipient should do?

Read the message carefully and record the time and date received. 

400

What is the name of Waltine Hopes sister ,what department does she work in, and who is the oldest

Dionne, Human resources, Waltine is the older sister 

500

State 2 situations where an employee could become involved in a conflict of interest 

Becoming a director or officer of a company 

Engaging in any business outside the bank

Acting as an executor, administrator or trustee of an estate on behalf of a customer of the bank.  

Acting under the power of attorney from a customer of the Bank

Acting as an agent of a safe deposit holder

500

In order name the 3 stages of Money Laundering

Placement , Layering, and Integration 

500

What are the 4 major ingredients in conversation ?


Body language, Appearance, Tone of Voice , and actual words said.

500

What is the CB hotline number?

502-6197

500

Before shared services what branch did Ms. Russell work in?

Branch 10

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