Lodging a claim
The URL of the public website containing payment information a customer may be eligible to claim for:
What is www.servicesaustralia.gov.au
The free, voluntary bill paying service available to customers:
What is Centrepay
Service Officers can manually update the customer’s bank accounts via this screen
What is SVS?
The Government service NOT included under the Services Australia Banner:
What is the ATO?
Maggie, Lisa and Marge are part of this famous TV family:
Who are the Simpsons?
The online tool to see what financial or labour assistance a customer may be eligible for:
What is the Payment and Service Finder
The screen used to manually code deductions:
What is Payment Instruction Summary (PINS) screen
One reason why a payment would return from a finanical institution:
what is
The tool used to assist a customer accessing and connection their Centrelink account online:
What is MyGov Linking Application?
The Japanese word for 'harbour wave:'
What is Tsunami?
The service allows customers to view the progress of their online claim in real time
What is the Circumstance Change Monitor
Allows customers to have their government housing payments deducted and paid directly to their provider:
What is the Rental Deduction Scheme (RDS)?
The last day of a customer's 14-day entitlement period:
What is EPED?
The procedure followed to safely and securely identify our customers:
What is Proof of Record Ownership (PoRO)?
The host of the 2008 Olympic Games:
What is Beijing?
Occurs when an existing claim does not have a transaction or activity and the claim requires _____:
What is re-indexing
The default deduction amount (%) automatically applied when the customer receives Paid Parental Leave:
What is 15%?
If the customer is not able to access their bank account or requires immediate access to cash, they can use:
The new security feature used with MyGov accounts?
What is Passkey?
The author of 1984 and Animal Farm:
Who is George Orwell?
Used to record the customer’s intention to claim a payment or concession, and gathers information provided by the customer and then issues the appropriate forms to the customer based on their responses:
What is First Contact Service Offer
A refund on a deduction can only be processed on payments delivered before this date:
What is 30 June of the financial year in which they were made?
The three-letter code displayed when a customer's payment has returned from the financial institution:
What is RTN?
The OB used to identify common MyGov errors:
What is MyGov messages and error codes?
The name of Susan Raba's two dogs:
Who is Bentley and Winston?