Beverage Routine
What is label cup
The tool to help playcallers assess and remove bottlenecks
What is playcaller peak cycle?
What is 10 shakes
The stopping point for sequencing ice coffee
What is ice coffee?
The first way to support at warming
What is work in the warmed food routine; warming
The customer areas to focus on for the ready set go checklist . (List at least 3)
What is Empty trash , Spot check front doors , Spot sweep ,Stock napkins , Spot clean restrooms ,Stock toilet paper, paper towels, soap ,Stock RTD&E Case ,Stock Impulse Fixture
Que shots in shot glasses
What is caramel macchiato, personal cups, and shaken espresso
The stopping or for sequencing refreshers
What is adding inclusions?
4 major steps in playcaller peak cycle
What is 1. Observe 2. Assess bottlenecks 3. Resolve bottlenecks 4. Finish
The steps to prepare for peak ( list 3)
What is Ensure baristas have readied the station, Confirm peak positions and routines ,Discuss goals ,Encourage the team ,Delegate Ready-Set-Go Checklist
The customer service basics
What is Look up, make eye contact and smile , Greet customer by name (if known)
The stopping point for sequencing blended frapps
What is blending ?
To work together to support stations in hot or cold bar if all bars are in use
What is rinse pitchers ,manage cup queue , label next cup, pour milk and deliver finished items to the designated staging area
The production areas focus the ready set go checklist ( list 3)
What is Fill Point-of-Use stock ,Fill Restock Stations ,Stock all refrigerators ,Fill ice bin ,Stock cups and lids, Stock straws, sleeves ,Stock pastry bags, warming bags, small shoppers ,Ensure Cold Brew is full?
5 steps in the beverage routine
The stopping point for sequencing shaken iced teas?
What is adding syrups?
The visual indicators to assess bottlenecks ( list at min 4)
What is Drive Thru cars waiting, Café customers crowding at POS/ handoff plane , Digital Production Manager (DPM) - Received/ In Progress tab ,Equipment or machines idle ,Baristas not working in routine , Point of Use stock needs replenishment for barista to remain active in
The steps to transition after peak (list 3)
What is Check-in with baristas on goals and accomplishments , Assign and restart Customer Support Cycle , Redeploy yourself to the play ,Send baristas on break according to the plan