Random 1
What is the copart fee and when do we set it on the claim?
£22.20
It is set everytime we instruct copart on GW
What services would be instructed on the below claims if they are repairable?
Green
Amber
Red
Green - ERAC
Amber - ERAC
Red - Vizion
Who would you assign the below claim & exposures to?
PH is not claiming and has hit a stationary TPV
Claim & TPV exposure - BX subrogation
What services would you instruct on the below claim & what would the NCD & excess status be?
PH was in a line of traffic, a TPV behind the PH has failed to stop and collided into the rear of the PHV, shunting us into TPV 2 who was stationary infront of us.
XS payable
NCD disallowed
ERAC instructed for hire and repairs
Name 5 things which would render a vehicle unroadworthy
- Headlight damage
- Wheel damage
- Broken windows
- Lock damage
- Doors do not open and close
What services can you instruct on a repairable QNOL claim you log?
RAC & Vizion
What reserves should be set on the below claim?
PH has struck a TPV in the rear and shunted it into a pole, they have called to notifying us of the incident. PHV is a TTL and we have no details for the TPV.
£3,300 - TPV reserve
£3,600 - TP Property reserve
What is the mandatory statement which needs to be read when you pick up a digital draft claim?
‘Are you confident you have recorded all details correctly online?”
What 1 probing question would you ask in order to select the correct severity if the PH mentioned there was fluid leaking from their vehicle?
Has the vehicle been driven whilst fluids were leaking?
What activity should be in the workplan whenever the PHV is repairable and services have been instructed?
60 day diary
What activity in the workplan should be on every TTL claim where PH is claiming?
You have a new exposure
If there are warning lights on the dashboard, what panel would you select (include severity)
Mechanical - Moderate
What is the difference between a hire vehicle and a courtesy car?
Hire vehicle is provided by ERAC
CC is provided by the bodyshop, once the PHV is on site
Explain how you would instruct Sub vehicle?
- Check if PH has purchased sub vehicle cover
- Check the policy start date
- If before 23rd October 2023. Complete the manual instruction form and email it to cogent
- If after, warm transfer the call
Name 5 red or green flags which would warrant a log on the spreadsheet
Red:
- Motorway crash
- Hit by HGV
- Airbags deployed
- Wheels bent/buckled
- Stolen parts
- Interior fire
Green:
- Vehicle value over £20k
- Car park/Driveway Collision (slow speed impact)
- Hit by cyclist
- Attempted theft