Great Food
What is yellow?
What is eye contact, share a smile, speak with a friendly tone, and always say, "my pleasure"?
Two critical behaviors to provide fast and accurate service to our Guests
What is serve with accuracy and deliver food quickly?
You are allowed to wear a watch in the restaurant, but not in...
Items that need a date label
What is anything that is in an opened package and/or not in it's original package?
The acronym for HEARD stands for:
What is hear to understand, empathize, apologize, recover, and delight?
Speed of Service goal
What is 3 minutes and 30 seconds
You should NOT work, if you're...
What is sick? Fever, fever and sore throat, the runs, etc.
The two critical behaviors to providing a Clean and Safe Environment for our Guests
What is practice personal care and keep spaces safe?
We are to treat every Guest and Team Member with:
What is honor, dignity, and respect?
The percent of orders that are prepared correctly according to Guest surveys
What is 96%?
When you should wash your hands
What is every time you change gloves, change tasks, touch your person?
The 'A' in Chick-fil-A is for
What is Grade A- top quality?
The two critical behaviors to providing Genuine Hospitality to our Guests
What is commit to hospitality and engage to recover?
The departure rate for cars in the drive-thru
What is 20 seconds?
Our Food Safety Score:
What is 1?
The food borne illness that is most closely connected to raw chicken
What is Salmonella?
The three ways to 'read' Guests
What is look, listen, and observe?
The acronym CEM stands for
There is no ___ environment that isn't a ___ environment
What is safe and clean?