USBank/CIC
The CIC is open/active for this amount of time
What is 120 days
Hive 9697
CCP's must read this when it's the Client's first time applying for an Action Team
What are Action Team Terms and Conditions.
Hive 9841
A second Thrivent member applies for a project, however, there is already an approved application for the same exact project
What is cancelled due to Stacking
Hive 9779
Donation payments sent to the benefitting organization on these days
What are Tuesdays and Thursdays each week
Hive 9730
It’s recommended to check this area in TATU regularly to ensure no assigned Projects are assigned to you
What is my assigned work
Hive 9706
This type of payment cannot be used by anyone but the Client
What is an Instant Card
Hive 9850
In order to apply for a new action team, a client must report on previous project if it is outstanding for how long?
What is one year, or previous year
Hive 9842 (hyperlink to SOP/Sharepoint Page 2)
A member calls to apply for an Action team and they state they plan to shop alone for items for their church office with no other volunteerism.
What is cancelled due to no other participation outside of shopping, no other volunteers
Hive 9099
9815
If an org has questions regarding payment status or amounts, where should you connect them
What is Thrivent Charitable Ext: 628-5172
Hive 9730
This is the new step when reviewing an Action Team phone application before approving it
What is Audit Review
Hive 9842 (link to SOP/Sharepoint pgs 14-15)
Clients should use this address when making an online purchase with the Instant Card
What is Thrivent's address
Hive 9876
When taking a phone application and client does not have an email address, use this email address
What is boxtatphoneapps@thrivent.com
Hive 9093
9842 (link to SOP/Sharepoint, page 3)
9880
A client applies for an Action Team for a mission trip in Canada and the team plans to use the CIC in the US, purchase the items and bring with them
What is Approved. Purchases must be made with the US/Territories
Hive 9670
In order for a project to be eligible for Crowdfunding, it needs to be this “Project Type”
What is a Fundraiser
Hive 9725
In order to auto-populate the needed fields to take the phone report information, the status must be changed to this
What is Draft-Report
Hive 9842 (Link to SOP/Sharepoint page 19, step 5)
Timeframe to receive a one-time reimbursement check in the mail
What is one month
Hive 9776
This is when we would review for both audit and/or stacking
What is when an application is not auto approved
Hive 9842 (link to SOP/Sharepoint, page 14)
Client calls to apply for a blood drive that church is hosting through the American Red Cross. Volunteers will not be providing any medical care. They’ll be involved with assisting the donors & handing-out snacks. The CIC will be used to promote & purchase snacks
What is Approved. There is no leader or volunteer involvement in any medical way.
hive 11105
In Order for a project to be eligible for crowdfunding, an organization must be enrolled in this program
What is Thrivent Choice
Hive 9725
Use this date when assigning an In-Progress application back to the Processing Team
What is Today's date/Current date
Hive 9729 (CCP step 4)
This is one reason why a CIC could be declined
What are Card Expired, Overspending, T9 (client reported on project) and Fraud
Hive 10649
For this type of exception ,the caller needs to be a family member, client must have cognitive impairment and the client must be actively participating to the best of their ability in the project.
What is Unable to agree to Terms & Conditions
Hive 9880
A Client calls to apply for an Action Team where they’re hosting a concession stand at a Boy Scouts Of America boating event to raise money for the Boy Scouts to attend a camping trip next year.
What is Approved. The volunteer team are having a concession stand, not participating in the boating activities.
Hive 11105
This edit in the Hub is unable to be made once a project is approved
What is the name of Charity or nonprofit organization
Hive 9736
By selecting this status when cancelling an application in TATU on a Client’s behalf, it avoids sending them an email
What is "Other"
Hive 9739