Amnesia
You must do these 3 things upon speaking with a merchant.
Identify yourself, call recording disclosure, verify merchant's name and address
What is our typical funding amount range?
10K - 750K
Material modifications cannot extend past this many years.
4
What does PAT stand for?
Payment Assistance Team
What is their (CID 12728341) total balance?
$140,970.00
Merchant passed away, what is the first thing the Agent needs to do after identifying an authorized party?
Completed Deceased Merchant Notification Form
What are the top two financing needs of a typical customer?
Working capital, expansion, inventory, new equipment, debt consolidation, Remodeling, advertisement
This product, newly out of retirement, is ideal for merchants who experience volatile revenue
V-ACH
Site surveys are conducted by....
United Field Chase
When was the last time this merchant (CID 10795761) cleared a payment?
8/2/2023
Look here to find the merchant application.
Docs
Kapitus offers these two types of products.
Forward purchase agreement and business loan
Up to how many total weeks can we modify a merchant's account before they must be transferred for review?
4
This department processes our payments.
Treasury
What does this merchant's (CID 11936351) fees consist of?
Legal and NSF
Never work these 3 types of accounts.
JE, Third party accounts, and BK
When discussing a merchant's contract, never say this word.
Loan
This is the most important thing to ask when speaking to a merchant who has returned payments.
What is going on with your business? or How is the business?
He conducts the site visits.
Jason Bishop
When was the last time we spoke to this merchant CID 13638751?
We never have.
Before requesting a default letter this must be completed.
Pacer Search
NY, TX, FL
This merchant (CID 15524241) is having a hard time and would like a CP mod, what can you offer them?
We cannot adjust the payments because they are not at least 60 days paid in.
Our COO
Ben Johnston
You are on the phone with this merchant CID 12304441, what are you going to ask for?
New bank account per the last note.