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100

What is the best practice to post offers on Slack?

Lane, Link, @Owner, Rate, ETA, SCAC

100

How many miles are solo/single PO drivers limited to?

500 miles

100

What is the SL for IB loads?

120 min

100

How do we judge SL?

By the Age on WIMS

100

What is SL on SWA loads?

120 min

200

Should you be looking for loads to send to carriers under snoozed? Why?

No, snoozed loads are there waiting for reschedule, rebuild or if it’s an ITR, waiting for the trailer to start rolling. If you have a question about a load in snoozed, reach out to the owner.

200

What is the time frame when waiting for owner approval of load offers in Slack?

2 minutes

200

How can you track an Amazon trailer?

Search AAP

200

What is the max rate on IB loads?

Max rate is set based on quarterly guard rails. For Q3, 38.7% is the max.

200

What information do we give to the recovery carrier for an ITR?

Trailer #, Location, Tag #, Driver name, Driver ## -- Cannot post in FMC notes - only send via Chime or give info over the phone

300

What are the SCS leadership principles?

  • Bias for Action
  • Customer Obsession
  • Frugality
300

What is the pendo list, where is it found and what is it utilized for?

Pendo list is a weekly updated list of available carriers pinned in the main SCS Slack. Used for email blasts.

300

Scenario: Shipper Account: OBManaged, Arrival time: 10:00 Accept now rate: $756.83 When bidding in Slack, which offer would win?  $1k 14:00 or $1200 10:30

$1200 10:30 wins the bid because OBManaged loads are customer facing. Need to source with the earliest possible eta.

300

When submitting an offer for bidding in Slack, how much lower should your offer be than the current offer?

Offers should be at least $50 lower. $100 is preferred.

300

What is the best practice if you can’t reach the driver or carrier to confirm the ITR is needed?

Snooze ITR with trailer # in this task and monitor for movement.

400

On WIMS: What Skills need to be selected for day to day operations?

  • Category: AFXN
  • Shipper Account: All except for ShuttleDriver, TransfersEmptyCarts, TransfersInitialPlacement, TransfersTote and linehaul-na-relo@amazon.com
  • State or Region: This one is optional and just makes it easier to filter out the loads you’re looking for.
400

Where do you check the DOT number?

In the Accounts tab

400

What ATSLTLNationalInbound load does SCS not source?

Container loads going to or picking up from rail yards.

400

True or False: OB loads have the highest priority on our board?

True! OB loads are customer facing. Think of if your packages were sitting on that trailer waiting to roll.

400

Commercial Carrier Adhoc Request – What do you do with this?

Assign to yourself and click continue

500

What is the SCS Mission Statement?

To book the right truck for the right shipment at the right time for the best rate possible!

500

What Connect status are SCS associates required to stay in unless otherwise instructed?

Available

500

What is the last pickup time SWA loads?

17:00 local time

500

What is the difference between Preload/Drop and Live/Live?

  • Preload – Amazon trailer (AZNG) provided
  • Drop – Driver will drop the trailer at the location.
  • Live/Live – Driver is to bring their own trailer (“trailer required” or “van”) and the site will unload the trailer upon delivery
500

If ITR is from a Tow yard, what must be confirmed before it can be sourced?

Need to confirm that the tow bill has been paid and the hours of operation.

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