Funnels
FOC stands for?
Free of Charge
A reference number provided by the property to locate the booking on their end.
Hotel Confirmation Number (HCN).
Dates on which tickets or certain fares are not available
Blackout dates
Also known as Activities
Attractions
This internal term is used when customer uses points to pay for 100% of the booking value and should never be use when communicating with the customer.
BURN
Products/services that are given to an audience/customer without any charges.
Complimentary
Customer who will be using the booking.
Lead Guest (LG)
Airline that is run or owned (in whole or part) by the country in which it is based.
Flag Carrier
Name the only provider/supplier for Attractions.
Viator
Term used if a case has to be handled by a different department/supervisor.
Escalate/Escalation (ESC)
Customer's check-in and check-out date.
Period of Stay (POS)
It indicates the land portion of an air itinerary, i.e. when booking an Open-Jaw.
Arrival unknown(ARNK)
Where do we get our cars?
Rental Cars
Carnect
Term we use when a product or service is created by one company but sold and branded by another company as if it were their own.
White Label
This feature on Athena automatically processes changes/cancellation on the booking.
Athena Wizard (AW)
Another term used if the booking is within the cancellation penalty stage already, meaning partially or fully non-refundable.
Inside Policy
Electronic billing system to run and simplify the interchange of data and funds between travel agencies and airlines in the US
Airline Reporting Corporation (ARC)
North and South America
The knowledge base use by Travel Center is called?
What is the most efficient and effective way to search for answers in our knowledge base?
Confluence - Keyword/s
Introduce yourself as _____ when talking to supplier?
Agoda
Confirmed booking but was or cannot be honored.
Allotment Reject (AR)
A flight in which travel begins late at night (usually after 9 PM) and arrives in the early morning (5-6 AM).
Red Eye
Gale wanted to use her rewards for a an O by Cirque Du Soleil at the Bellagio Hotel and Casino Ticket Las Vegas. Can we assist Gale?
Yes
U.S. Bank is an American bank holding company based in?
Minneapolis, Minnesota