Reissues
What tab do we use for a reissue
Reissue
How much does a lap infant cost Domestically?
$0.00
If the pax gives you the SM account number, what items need to be verified to work with the SM account?
Name/DOB/Address or email address
Tucson
TUS
Where do you add a Wheelchair request to a PNR?
SSR
What type of reissue always results in a Even Exchange
Involuntary (Irop/Sched change)
What information is required for the SFPD?
Name/DOB/Gender/Phone/Email
When opening the SM account what is the first thing you're supposed to check?
Urgent remark/remarks
MXP
Milan Italy
How long does a sched change have to be for you to be able to offer a refund?
120 min / 2 hours
If the call comes in verified, what do we still need to ask before we can work in the PNR.
Just the pax Name (Make sure it's the same person)
Where do you go if you need the Change the email on the PNR your creating?
SSR and Delete the CTCE
How do we add a SM account to a pre existing PNR?
Open the SM and click on Copy to PNR, Select add SM information and Skymiles Account ID, then Copy to PNR
Louisville, Ky
SDF
Where in the PNR do we see where the SM came from for an award ticket?
Under the TKI remarks and on the ticket under Original issue information
What Queue do we use for Sched changes?
525 KTN
What PTC code do we use to Book a Companion Cert?
CMA/CMP
When opening a Ticket what are we looking for to make sure the ticket is useable?
Ticket stock, Coupon status open, not expired
YEG
Edmonton AB, Canada
What movie did Brett fly to see in Imax?
Oppenheimer
How many days do we have to wait before we can touch an AF/KLM Schd Change?
7 day
Name 1 country where Delta offers a Senior Citizen Discount?
Ecuador / Honduras / Panama
How do we long sell a fight into axis?
in the segment tab we need the flight number, date, Fare class, origin and destination, number of passengers and status (OB, Need Need, ECT)
Casper Wyoming
CPR
What Type of food is Melanie's Mother in law teaching her to cook?
Korean