URLs
Freshservice
Categorization
Freshservice
Groups/Agents
Swarthmore Printing
Partner/Third-party Services
100

need to submit a ticket

100

locked out of Swarthmore account

Accounts/Access - Swarthmore account - Question/Trouble

100

name of CCT agent

avbox

100

printer subnet?

.40

100

Does ITS manage Lifelong learning?

No.

Questions about Lifelong learning should be directed to mcarr1@swarthmore.edu

200

Swarthmore Zoom

200

unable to print to a college-owned printer

Endpoint computing - Support - Printing

200

code blue phone tickets go to...

Campus phone administration (Denny)

200

full server address for restech

200

Where should questions about E-Bill portal be directed to? (email)

studentaccounts@swarthmore.edu

300

password portal

300

can't connect cellphone to eduroam

Network - eduroam connectivity - connection issue

300

purchase request tickets go to...

IT purchasing team (Kelly & Heather)

300

public area subnet

.248/.249

300
Questions about Handshake go to...

Career Services

400
Drupal (website update)
400

possible phishing email

Security - Spam/Phishing

400

who's in charge of the Media Center?

Jeremy Polk

400

full server address for swat-print

400

Questions about the applicant portal go to...

Admissions office (admissions@swarthmore.edu)

500

checking if a computer is backed up on Crashplan

500

trouble using Adobe Acrobat

Software - Adobe Suite - Support

500

Banner/mySwat issues

AIS (Administrative Information Systems)

500

What is LPD (Line Printer Daemon)? When do we use it? 

Printer protocol used when configuring on macOS

500

Questions about Cayuse go to...

Michelle Crouch (Sponsored Programs)

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