Response Importance
The first _____ to _____ minutes , of any hostage/barricade situation is the most critical.
A. 15-30 minutes
B. 45-60 minutes
C. 60-90 minutes
A. 15-30 minutes
_______ is the cheapest yet most effective concession you make.
A. Agreeing
B. Effective Pausing
C. Listening
C. Listening
The phrases ______ and ______ have been commonly used as a way to deescalate a situation. These phrases are controversial to some if they should be used in calming a situation to anyone in a crisis.
A. Calm down & I understand
B. be quiet & I know
C. I don't know & figure it out yourself
A. Calm down & I understand
Tell us the Linc System log-in process (from getting the phone from the truck)
Group discussion
Is it a good idea to identify yourself as a Lieutenant, Sergeant, or Detective to the subject in crisis?
A. Yes, it gives them a sense of security that they are speaking with someone of authority.
B. No, talking to a person without a rank desensitizes you allowing you to relate as a typical civilian.
B. No, talking to a person without a rank desensitizes you allowing you to relate as a typical civilian.
As a first responder & Communication officer, what is your top priority?
A. Preserve Evidence
B. Preserve Life
C. Preserve Property
B. Preserve life
your _____ is be your strongest tool during a crisis incident.
A. voice
B. negotiator coach
C. Linc Throw Phone
A. voice
Failing to _______ & _______ leave a crisis negotiator at a huge disadvantage and the negotiations will be hindered as a result of this.
A. communicate & agree
B. Eat & sleep
C. Think & consentrate
B. Eat & sleep
Tell us something we do not know
Group Discussion
Is it lawful to place the Linc throw phone (device with audio & video capability) into a structure without a search warrant?
A. Yes, there is exigency to preserve life.
B. No, there is still an expectation of privacy even during a critical incident.
A. Yes, there is exigency to preserve life.
A TPI (Third Party Intermediary: family, friend) is considered a plausible asset when:
A. Other strategies are not effective
B. The negotiator does not want to talk anymore
C. The negotiator thinks the subject will commit suicide and wants the subject to speak with family one last time.
A. Other strategies are not effective
"It doesn't matter anymore" and "you wont be hearing from me again" are clues on how the incident will end with the subject:
A. Coming outside and living a law abiding future
B. Committing suicide
C. fleeing the residence and never being caught
B. Committing suicide
When negotiating with a civilian who is known as a frequent flyer, is it a good tool to let the subject know you have dealt with him before?
A. Depends if the encounter was a good interaction.
B. Never, even if the encounter had a good outcome.
C. It is good practice to have an negotiator who has never dealt with the subject prior to interjecting the officer with prior involvements.
C. It is good practice to have an negotiator who has never dealt with the subject prior to interjecting the officer with prior involvements.
It is a smart tactic to throw in small lies during a negotiation to continue the rapport and allow the subject to feel like they are on your level
no, any small lie can be caught and all your credibility is now gone
What and/or who is the most important asset to a crisis incident or barricade during a SWAT call?
CNT / Those trained in crisis negotiating
Is is import to speak with a __________ tone to show the subject you have authority and that you are listening.
A. Whispering
B. Calm
C. Authoritative
B. Calm
The two most important NO's during a negotiation are never tell the person you _________ or that you ______ what they are going through.
Understand / know
The _______ does note need to be a trained negotiator and recognizes pertinent and important information that needs to be documented.
A. Board person
B. Scribe
C. Team Commander
A. Board person