Cofounders
The birthplace of EM and Hicham and Ghassan's friendship
What is Harvard Business School?
A term of great endearment Hiro uses for some of his ex-bosses, and a model to aspire to for all TCL GMs
What is jerk?
The nature of the trip price that we communicate to travel agents.
What is GROSS pricing?
A form of child's play, and an important way to think of stacking experiences.
What is lego blocks?
This co-founder won the highest academic distinction at Harvard
Who is Ghassan?
Chloe's aspirational occupation when she was a child - similar to her favorite color, it's unique and you'd be challenged to guess it at first glance
What is a secret agent?
This % discount on partner contracts may start to provoke the very beginnings of Hicham's happy dance
What is 30%?
The most important metric for a DMC, and the one that turns on your bonus formula!
What is EBITDA?
This co-founder can't stand behind what his co-founder says after 11PM.
Who is Ghassan?
The name of Cintli's second child, who was named for his dad.
What is Rodri?
The relationship between what something costs us and what we charge for it.
What is NO RELATIONSHIP?
This method of communication is often the best, most efficient way to handle a crisis
What is a phone call?
This co-founder's father negotiated a special discount at Macy's.
Who is Hicham?
Location where Giulia met her husband to be
What is high school?
The magical number we wish we could know about each client's real intended budget for their trip.
What is Willingness to pay?
Two important avenues of expansion for TCL in 2-3 years.
What are Vertical Integration and Affinity?
The most special element that lies at the heart of the co-founders' success.
What is complete trust?
Karen's favorite phrase, a British idiom meaning all is well.
What is Tickety-Boo?
Our initial positioning in the travel industry, to successfully enter the space without threatening existing players.
What is affordable luxury?
The four pillars of Ghassan's DMC machine
What are Product, Sales, BD, and Support?