Random
R-E-S-P-E-C-T, IS FROM WHICH MOVIE?
SISTER ACT
What do we need to bill a customer?
Tariff, meter Technical Details and Meter reads
When we identify that a customer is struggling, what kind of conversation do we need to have?
an ATP conversation (ability to pay)
What does ABP stand for?
Attribute based pricing
Name 2 ways we can process a sale?
online and through enroll new customer on kraken
AHHH, YOU THINK DARKNESS IS YOUR ALY - SAID WHO?
BANE!
A bill shows a customer .....
customer usage, current balance, tariff, unit rates, tariff, Payments, EAC/AQ, meter readings
What is the purpose of the PSR?
to support our vulnerable customers
What does ATP stand for?
Ability to pay
True or false, we can credit check a 17 year old?
False
What is WHD, where in kraken do we search to see if the customer has applied, and how much do customers get?
Warm home discount scheme, helps vulnerable customers pay for their fuel in the winter period. £150. customer experience tab on the side menu.
Occupier accounts receive a bill every...?
2 weeks
name 2 ways someone could be struggling with financial hardship?
self employed, Circumstantial changes, Health reasons, loss of income, receipt of benefits, Debt
What does GSP stand for?
GRid supply point
Customer must have _____ for us to be able to credit check them?
1 years worth of previous addresses
FAMOUS COMEDY DUO - 'LETS GET READY READY, LETS GET READY READY, LETS GET READY TO RUMBLE''
ANT AND DEC
if a meter reading doesnt fall in line with previous ones, what do we do to fix it?
we unbill the account to the previous reading before the ''faulty'' one, then we enter the correct reading (smart/estimate/customer read), we then rebill the account and quarantine the ''faulty'' one. we then send the new bill
Customer who need extra support can be referred to where?
Stepchange
What does CSS stand for?
Central switching services
customer has an E7 meter, wants to join as a new customer but doesnt benefit from the E7 rates. What tariff can this customer have?
Flat rate, so both readings will be charged at the same rate.
MAMA SAID LIFE IS LIKE A BOX OF CHOCOLATES.....
YOU NEVER KNOW WHAT YOUR GONNA GET - FORREST GUMP
what is a provisional charge?
provisional charges for gas happen when the system is converting the calorific value from M3 or Ft3 to KWH
What does PP stand for?
Payment plan
What does DCC stand for?
Data communication company
if a credit check fails, what other options does the customer have?
£250 per fuel deposit or 2x DD whichever is greater OR Smart Payg meter installed with a DD in place until the meter has been put in.