Ergonomics
The science that looks at how individuals perform work and what body movements, tools and equipment benefit the health and comfort of the salon professional and client is called
ergonomics
paraphrasing to summarize the meaning of what has been communicated is known as
reflective listening
when should draping be performed
prior to hair care service
what should be found in your client records
date of last service
price of service
technique and application method
the technique of drying and or designing hair by using a hand held dryer while simultaneously using your fingers and a variety of tools is known as
thermal designing
removing dirt and debris to aid in preventing the growth of microbes is
cleaning
bacteriology is the study of
bacteria
prevent neck and back strain by
not reaching overhead for supplies
adjusting your behavior to ensure your messages are being understood and adapting your approach is referred to
flexing
the capes used for shampooing, wet hair sculpting, designing and chemical services are made of plastic or
waterproof material
which location might be sensitive during a scalp massage
behind the earlobes
which bonds in the hair are weakened or broken by water
hydrogen bonds
to destroy or kill most bacteria, fungi, and viruses on nonporous surfaces is referred to as
disinfection
bacteria that harmless and can even be beneficial are called
nonpathogenic
all of the following can help prevent neck and back strain EXCEPT:
a)working with the back straight b)reaching overhead for supplies
c)using freestanding shampoo bowls d)adjusting the height of the clients chair
b) reaching overhead for supplies
religion, politics, personal problems
which type of water is generally preferred for shampooing
soft
what statement would occur during the consult service essential
how frequently do you shampoo your hair
before brushing or combing the hair after a thermal procedure make sure the hair is
cool
virucidal are disinfectants used to kill
viruses
pathogenic bacteria are responsible for
benefiting the environment
which type of shoes should be worn to reduce fatigue caused by standing for long periods of time
low, broad-heeled shoes
practicing good manners in the workplace is referred to as
professional etiquette
before applying the water stream to a clients scalp when shampooing always
monitor the water temperature
which shampoo is recommended for removing residue such as product build up
clarifying
the blow dryer attachment that fits on the nozzle and allows control of airflow to a small area is called
a concentrator
the regulating agency under the department of labor that enforces safety and health standards in the workplace is
OSHA
a communicable disease refers to a disease that is
spread from one person to another
rotating footwear has all of the following effects
reduce fatigue, strengthens your arch, makes them last longer
not making assumptions about people based on appearances reflects use of
respect
when brushing the clients hair, you should begin
which type of conditioner displaces excess moisture providing the hair with more body
body building
where is a hard rubber or nonflammable comb positioned when curling the hair for a thermal design
between the curling iron and scalp
an EPA registered disinfectant is effective on what type of surface
nonporous
rod shaped bacteria cells are known as
bacilli
which preventative measures will help alleviate foot and leg problems
raising your feet on a stool during breaks
if a person matches their actions with their words, it is an example of
integrity
which of the following types of hair tends to tangle easier than normal or natural hair
chemically treated hair
what is considered the appropriate water pressure for rinsing hair with more body
moderate to strong
which tool consists of 2 flat plates that are heated and used to straighten and silk the hair
flat iron
any tools or supplies that come in contact with the client during a service must be discarded or
disinfected
what bacteria, when viewed through a microscope, would appear to be spiraled, coiled, corkscrew shaped bacterial cells
spirilla
what condition occurs when tendons become inflamed
tendonitis
persevering through difficult times is an example of
commitment
what massage movement involves light or heavy kneading and rolling of the muscles
petrissage
how should you monitor the temperature of the water during rinsing
by keeping one finger in the water stream
pressing the hair twice with more pressure and heat during a hair pressing service is referred to as
hard press
destroying or killing microbes is
sterilization
pus forming bacterial cells that form grapelike bunches or clusters and are present in abscesses are called
staphylococci
what movements cause carpal tunnel syndrome
gripping with force, bending your wrist a lot, repeating a motion over and over
as soon as you notice a discussion is getting off track you should
bring it back to the main issue
which massage movement involves light, gliding strokes and is often used to begin and or end of a treatment
effleurage
when doing a scalp massage you do not ______ _______ and use slow ______ motions
break contact, rhythmic
which product is used to prepare and protect the hair during pressing to prevent scorching and breakage
pressing cream
dispose of sharp objects, such as razor blades in a
puncture proof container
bacterial cells that grow in pairs and are the cause of certain infections such as pneumonia, are known as
diplococci
what can help prevent shoulder problems
adjusting the height of the chair when you work
the scheduling concern of a client arriving early can be addressed by
telling a client how long before the service will begin
which massage movement consists of a light tapping or slapping and is used to promote muscle contraction
tapotement
when should you wipe up water spills
immediately
hair breakage may result from which of the following actions
A) pressing the hair too often B) less pressure on the hair
C) short contact time on the hair D) lower pressing comb temperature
A) pressing hair to often
tools used to puncture or invade the skin must be sterilized or designed to be
disposable
HIV causes the immune system to
break down
an inflammation of the fluid sac that lies between a tendon and skin or bone is called
bursitis
"no show" clients can be handled with all of the following strategies except
A) making reminder calls ahead of time B) offering other available appointment times
C) informing client of cancellation policy D)never discussing the missed appointment
D) never discussing the missed appointment
a highly stimulating, shaking motion describes which massage movement
vibration
which item would be discarded following the shampoo service?
A) cape B) neck strip C) brush D) comb
B) neck strip
checking the temperature by testing the tool on a piece of white paper towel is performed for
stove heated thermal irons and combs
key information on a specific product regarding ingredients, associated hazards, combustion levels and storage
SDS
disease causing bacteria or viruses that are carried through the blood or body fluids are known as
bloodborne pathogens