Positive alternatives to negative language
Briefcase baby
History and Culture
Staying curious
CSR Decision Making Grid
100

I can't 

I can

100

Add/Remove liftgate 

Alter/Cancel Order 

100

The Year is 2004 

Webstaurantstore was created. 
100

My blender is making a terrible noise. 

What are you blending inside the blender? 

100
Making suggesstions to the customer 

Small Potatoes 

200

I am very upset right now 

I understand why you may feel that way. 

200

I need to change my password to my account 

Checkout 

200

The three pillars 

Entrepreneurial Spirit, Passion for Excellence, 

Do the Right thing 

200

I need my chairs asap. The shipping is delayed. 

When do you need your chairs? 

200

Correct it Please 

Humble Pie 

300

I need a supervisor 

I can assure that I am well capable of resolving this issue for you. 

300

Unscubscribe Requests 

Other Inquiries 

300

The Components of ITP 

Humble, Hungry, and Smart 

300

John purchased glasses for their business. Overtime, they noticed that the glasses were bubbling up. 

How are you washing the glasses. 

300

John ordered the incorrect item and needs to return. Customer does not want to pay any fees and is requesting free shipping for the new order if possible because they need the order in two days. John is potential target customer, but is very erratic on when they order.

Everything, but the kitchen sink 

400

I am not paying a restocking fee 

I can waive the restocking fee with a full refund to store account 

400

Do you offer Military Discounts 

Pricing 

400

The current CEO for Web

Gene Clark 

400

Sarah purchased a meat saw back in 2023. She has never used the unit and now wants to return. 

Can you confirm the resaon we were not notified sooner? 

400

Sarah called to check the status of her order. She called in prior to placing the order and was told that the item was in stock. The item is now showing OOS and the customer needs for an event in 4 days. 

All day Buffet 

500

I hate you, you suck 

I hear your frustration, but I cannot resolve this issue if this behavoir continues 

500

Questions about Ricca 

Special Order 

500

The year Web was created 

August 16,2004

500

Ricky called Web to confirm stock for $10000 worth of gatorheads. We do not have that amount is stock ready to ship. Ricky did not provide any other informaiton and requested a large quote discount. 

What is the reason for that large request. 

500

Abby ordered and received a drink dispenser seven months ago. She wanted to use them for an event but ended up not needing them and forgot all about them until looking through their storage. She still has the original packaging and the item was never used. Abby contacted CS to see if she could still return it.

Small potatoes 

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