Zoom
This feature is blocked (or disabled) within Zoom, though it is a normal function for non MS Users
What is messaging/chat
This site is utilized by EU's and Agent's to reset their own token or SoftID information as well as other things.
What is MySecurity/
This tool can assist with remoting into an EU's machine AS WELL AS pinging the machine.
What is MS Tool Box
It takes this long to get a picture into the directory
what is 24 hours
What is Intune
This is the cause when an EU gets “error code 0” when they try to join a Zoom call on their virtual machine.
What is the incorrect Zoom plug in for Citrix
This site is integral for confirming why an EU has unsuccessful MyDesk log in attempts.
What is SecurIDAdmin
These are specific scripts designed for EUs to run themselves or for Agents to run on an EU's computer.
What are Fix-IT Scripts
This is the maximum number of devices allowed on Personal Wifi
What is 5
This type of device allows a user to connect to Morgan Stanley tools and sites but is paid for by the EU
What is BYOD
This machine type does not support the Zoom VDI Plugin.
What is Chromebook
This site is utilized to order Corporate Phones
What is CorpMobile/
This tool can be utilized to get software onto EU machines.
What is MyApps
If an EU is out for less than this many days you will not following the 3 strike process, instead waiting for them to return
What is 7 days
These types of Employees work at Morgan Stanley but do not get to enjoy the perks of Morgan Stanley
Who are Contractors
This addon tool us utilized to record Zoom meetings and can only be used by those with host licenses and this tools privilege.
What is Vbrick
This website will allow you to reboot Physical Machines ONLY and can provide hostnames assigned to users.
What is GMC/
This tool can reset a pin, provide emergency tokens, reset a password and/or connect an EU to an agent.
What is the IVR
what is connect them to someone else, probably using the password reset prompt
These types of users are NOT identified with a WM or Wealth Management anywhere in their Directory Profile.
Who are ISG
An EU without a host license should do this when presented with the Zoom Login Screen.
What is don't log in and just click join meeting
This site would be referenced when an EU needs to order a headset for their deskphone
What is GetVoice/
This Tool allows you to create tickets and view knowledge.
What is Service Now
These are the three pillars in order
what are security, service, and knowledge
This needs to be filled out in order for an EU to utilize their cell phone while traveling internationally.
What is a travel request