Data Quality
The most critical aspect of data quality, this refers to reading the survey word for word.
What is reading verbatim?
A skill you can build on that is important for gaining cooperation.
What is listening
A great way to organize your outreach is by placing cases here for days where Rs specified they would like outreach.
What is the planner?
What are evenings past 6pm and Saturday and Sunday?
Doing this in response to a respondent's confusion regarding a particular question allows us to probe for their opinion without creating bias.
Why should we repeat a question?
We discussed different tools that are in the "Gaining Cooperation" Toolbox: different methods to resolve concerns. Name one.
What is feel/felt found method, what is I hear you, what is "did you know" and what is to reconsider.
These are 2 great ways to switch up how your view your cases in NS Mobile to ensure cases are being worked consistently and effectively.
What are Filter By and Sort By?
Concise and informative ROCs are important to moving cases forward. Name 3 of the various types of information that should be included in a ROC.
Answers can include: who did you speak with, what did you discuss and what was discussed to resolve concerns or inform, when is a good time to return? Use the drop down menus to indicate dates and times, and use of the drop down for phone number if contact was by phone or address if contacting in person.
This is when an FI phrases a probe or other statement in a way that guides a respondent to answer a particular way.
What is leading a respondent?
Name another tool to consider for Gaining Cooperation
What is the Personable Method or (feel/felt/found, reconsider, I hear you or understand)
Use this disposition when a WF R no longer works at the center and it has been 2 weeks or longer since they left.
What is Resampling - Staff Departure?
The project enters this disposition for cases that are a high priority for follow-up.
What is FI follow-up requested.
This is the impact on our data when quality guidelines are not followed.
What is bias?
DOUBLE JEOPARDY: Identify two Concerns/Objections that respondents give for not participating. How would you resolve one of them?
What is too busy
What is I don't do surveys
What is this sounds like a scam
What is I am not interested
What is I am not going to give the government my information
You can filter by this to see all HH cases that have recently become eligible for $40.
What is priority 5?
Reacting this way to each question ensures that the FI does not bias subsequent questions in the survey.
Why should an FI remain silent between questions?
One of the Best Tools you can use when you walk out the door to go to work.
What is the positive effect or mindset: I'm going to work to complete interviews today!
If an address has been visited 3 times and it is truly inaccessible/gated, it can be finalized as this.
What is "All leads exhausted" FI disposition? Then FMs give it an "unworkable" disposition.